CALL PROBLEM

[mhenmhen]

Im using samsung s9plus korean version. And im using DITO sim here in philippines. But my problem is, I can actually send sms but i can't make a calls. 

[TeamGalaxyRene]

Hello mhenmhen,

Thanks for reaching out to us in order to find out about the issues behind your Samsung Galaxy S9 + (Korean version) having issues with making calls.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Reset network settings.

Step 1. Go to Settings and select General management.

Step 2. Select Reset.

Step 3. Select Reset network settings.

Step 4.Check the on-screen information and tap Reset settings.

Step 5. Tap Reset.

Note:  Please note that resetting your networks will reset your Wi-Fi, Bluetooth, and other network settings.

Contact your carrier.

If you tried the methods listed above but you are still unable to use mobile data with your device, you may be experiencing a cell coverage issue. If you recently changed carriers but kept the same phone, you may need to contact your current carrier to reset your device. Please contact your service provider for further assistance.

Also, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Call/Message".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[butete]

make sure volte is enabled

[mhenmhen]

There's no voLTE on my samsung s9plus

[butete]

https://eu.community.samsung.com/t5/galaxy-s9-series/volte-calls-not-connecting-on-galaxy-s9-s9/td-p...