WiFi Issues

[Schneezy]

I'm having wifi issues on my S23 for days now, exclamation point appears on my wifi icon from time to time. It's not an internet problem because other devices work well. Would appreciate any help, thanks!

[s_raffa]

Hello! Are you using a WiFi 6 router? I read on S23 Ultra subreddit that some S23 owners have trouble with WiFi 6 connections since the launch of S23. Until now it is not yet solved. Ako wala naman problem using my S23U to connect on my WiFi 6 router at home.

[Schneezy]

Not really sure since hindi ako maalam sa routers :( pero will research abt that. Thanks!

[butete]

wifi 6 router/mesh will definitely fix that

[Schneezy]

Will read more about wifi 6 router, thanks!

[summeRamirez]

No, a WiFi 6 router may not solve the problem if the core issue is not addressed.

[TeamGalaxyRene]

Hello Schneezy,

We are sorry to hear about your experience with your Samsung Galaxy S23 having issues with the Wi-Fi exclamation icon appearing from time to time.

I feel and understand your situation, wherein the icon appearing is an indication that the network is unavailable, and if it happens on my device, I will be bothered too.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

You can also call the customer service representative of the mobile network provider in order to alert them about the status of the signal on your coverage area.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Networking/Wi-Fi".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport 

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[summeRamirez]

Let me know if you're still experiencing any issues. I have the same problem on my Z Fold4 when connected to a Mesh node. This just started recently.

[Tuesday87]

I have the same issue started a couple of days, my phone is up to date  i have the same settings as my hubby who also owns the same phone, yet i am the only one having issues. We already tried everything. Format, restart etc.