Camera Flares (linear light lines around light sources during night time)

[23Kimmy]

Hi how do you fix this po? Eversince I take photos of something that has light source (i.e. bulb, lamp, etc) during night time, I always get this annoying linear reflections from the light. Need advise po. Thank you

[butete]

have you tried taking photo without a case

[summeRamirez]

May lens protector ba yung camera mo?

[23Kimmy]

Wala po e. Eversince ganito na shot ng s20 5g cam ko kapag gabi and may mga light sources sa paligid

[summeRamirez]

Definitely should not be happening. I've seen one other community member post about a similar issue but it was a long time ago. I don't remember if this is software or hardware level, but my best suggestion is to take it to a service center.

[23Kimmy]

Alright thank you po for the suggestion 😊

[summeRamirez]

Sana maayos!

[TeamGalaxyRene]

Hello 23Kimmy,

We are sorry to hear about your disappointment with your Samsung Galaxy phone having issues with camera flares, or linear light lines around light sources during nighttime use, and we apologize for the inconvenience it caused you. I understand where your disappointment is coming from; expecting your device's camera to performed as it was supposed to. If it happened to me, I would feel the same.

Before you try out the recommendations below, be sure to check if your device's software and related apps (Camera apps) are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

Reset Camera App.

Step 1.  Open the Camera app, and then tap Settings.

Step 2. Reset the settings.

Step 3. Swipe to and tap Reset settings and then tap Reset.

Camera Clear Cache and Clear Data.

Step 1. Open Settings → Apps → Camera → Storage

Step 2. Click clear cache and clear data.

If that does not work, please submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Camera".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device, provide suggestions, and offer to provide prompt solutions to restore it to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[23Kimmy]

Will try po. Thank you