Camera not focusing on 1.0× to 2.9 mode.

[R0MY]

Does anyone experience their camera is not focusing on 1.0× to 2.9x mode? I did try to reset and search on the net but no luck.

[Sunbird]

Same!! Done everything, cannot fix it. Mine is between 1 and 3.9x. I got mine refurbished and have contacted the wholesaler, I'll get back to you if I get an answer!

[SamsungClaudette]

Hey @R0MY

I am sorry to hear that you are having this issue. Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

 Kind Regards,
SamsungClaudette