I've turned on Google Assistant voice activation. When I say "Hey Google", the green 'microphone access' dot appears in the top right corner to let me know an app is using my microphone (Google Assistant). Nothing happens after this. I say a command or question and do not get a reply nor do I get any pop ups from the Assistant. This used to work but I can't figure out why it isn't working anymore :(
Finally figured it out. In the 'Google' app permissions, I had to give access to 'Phone'. Not sure why it was turned off, but also I would have thought that it was just the phone calling option. Either way, having this 'Phone' access denied actually unabled the assistant from popping up or working at all when saying "Hey Google".
More than 8 months and I've finally got it to work. You're welcome (if this helped you too haha).
Hi @Noxxie, thanks for clarifying. In that case I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps. To send an error report: Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
Why does Google assistant not work on my Samsung S21 Ultra 5g it use to until I did an update in February and from then on it does not work and sais on my telephone The google Assistant is not supported on this device. I use this in my car so I am hands free when I connect my telphone to my car and it is frustrating since it does not work as I can't be hands free. I could just say Google call Joe Black and it did or take me to Jamestown and the map would come up. Can this be rectified or do I have to go to and sell my samsung and buy an apple mobile.
I am sorry to hear that you are having this issue. Could you please refer to @Noxxie comment as she has figured out what the issue was. Please let me know how it goes.
Finally figured it out. In the 'Google' app permissions, I had to give access to 'Phone'. Not sure why it was turned off, but also I would have thought that it was just the phone calling option. Either way, having this 'Phone' access denied actually unabled the assistant from popping up or working at all when saying "Hey Google".
More than 8 months and I've finally got it to work. You're welcome (if this helped you too haha).
