Can not connect Onedrive to Samsung "My Files" app.

[adsjc]

If I try to connect Onedrive to Samsung "My Files" app it always fails. It just shows the error "Error occurred. Try again."

I have tried clearing app data, even disconnect my Microsoft account and reconnecting. 

Does anyone have any suggestions? 

[SamsungLaura]

Hi @adsjc, that's odd. Are you able to try the following then reconnect:

Tap and hold My Files app > App info > Storage > Clear cache

[adsjc]

Hi, I tried your suggestion, unfortunately it didn't make any difference. I also tried to Clear data & tried removing any updates. Still has the same issue.

Was there any other recommendations, or is there a log that may give us a clue on what is going wrong?

[VirtuallyRem]

Glad to see I am not the only one having this issue,

I'm in the UK (found this via google and I see it says 'Australia' in the post thread.)

I have a Samsung S22 Ultra and I have tried all the methods above.

Signing out of my Microsoft account completely on the device, clearing the cache of both My Files and OneDrive including reinstalling OneDrive (Disabling to wipe all updates and data then reenabling and updating.)

Made sure I've got the latest updates to My Files from the Galaxy Store (Updated everything present to be thorough.)

[Lucirus]

Same problem here, galaxy s21 ultra. Tried everything

[dlan4327]

I've encountered the same issue. I've tried everything, I've connected my Microsoft account to my Samsung account. I've uninstalled all updates to OneDrive and My Files and reinstalled etc.

I've toggled Sync Gallery to Microsoft account on and off.

Nothing works. I'm based in Aus. I suspect the Samsung My Files app has a bug. Google account connects fine.

[MS2104]

I have encountered same issue in samsung flip 3. Even deleted all the my data, reset it and everything as mention in above posts. Nothing works for me.

[adsjc]

I had a suspicion that it was because I used Smart Switch to transfer over my stuff to this phone. Did anyone else use Samsung Smart Switch?

[SamsungLaura]

Hi adsjc, that' odd. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

[adsjc]

Thanks, I have Sent a error log.