Cracked case

[tjpz]

What would be the reason why does the casing of galaxy phones are breaking? Is it the glue? This is s21 ultra. My s9 had the same problem.

[bagol1209]

If the battery isn't swollen, Then that's probably the adhesive that weakens over time as our phones get hot. I recommend you bring it to a service center and have it checked before it gets worse.

[bagol1209]

Please click "ACCEPT AS SOLUTION" If you find my response helpful. I'd appreciate that. Thank you. 😊

[Genosss]

Same problem with my previous S20U. Weak glue. My other 5 years old flagship phone didn't have any issues despite having a constant heat due to virtual/parallel app space and game guardian.

Though you can buy a custom adhesive glue online and glue it yourself. Make sure that you clean the old glue using alchol or soften it using heat gun. Do this if you're no longer on your warranty and want to save money.

[HanakoKun]

Probably if you already used your phone underwater then had a heat contact with the phone (due to the ergonomic changes of the weather, may one of the factor) it may be one of the reason why the adhesive of the phone loose...

[HanakoKun]

It happened to me and I got my back cover changed, the biggest cons is that it will never be water resistant anymore. 🥲

[TeamGalaxyRene]

Hello tjpz,

Thanks for reaching out to us here in order to find out about the reason behind your beloved Samsung Galaxy phone's cracked back casing. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will be bothered too.

And I appreciates our dear Samsung members' feedback here, providing you with a good insights. Should you decide to have it fixed, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

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842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.