Earphone

[kmaal]

Hi i am using aftermarket earphone from last 2 month on my s21 ultra.

But after updating software my ultras21 is not supporting those earphone.

How to fix?? Can anybody help pls

Thanks

[TeeC]

Probably go into Bluetooth settings, delete the pairing for the earphones, then put them in pairing mode again and repair to the phone.

[kmaal]

Its usb c wired earphones

[SamsungLaura]

Hi @kmaal, sorry to hear you're having this issue. Here are some troubleshooting steps you could try:

1. Ensure that your device is up to date with the latest software update.

2. Force stop USB-C app:
Settings > Apps > open menu on the right of ‘Your apps’ heading > toggle on Show systems apps and tap ‘Okay’ > scroll down to Samsung USB-C headset > Tap on Force stop.

3. Clear cache for USB-C app:

Settings > Apps > open menu on the right of ‘Your apps’ heading > toggle on Show systems apps and tap ‘Okay’ > scroll down to Samsung USB-C headset > Storage > Clear cache

[kmaal]

Hi thanks for reply
I can't see anything like system app on top right.

[SamsungLaura]

Hi @kmaal, depending on your software version, "System apps" may be under the 'Filter' button which is shown on the right.