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Original topic:

Facebook notification problem

(Topic created on: 02-05-2023 08:08 AM)
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Dhexster
Beginner Level 2
Options
Galaxy S
Anyone can help i dont know why but my facebook app cant notify until i open it. My phone is samsung A04e
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6 Comments
Galaxy S
set it to unrestricted.


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Screenshot_20230206_065223_Settings.jpg
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Dhexster
Beginner Level 2
Galaxy S
Still dont work
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Galaxy S
check notificationsScreenshot_20230206_075526_Settings.jpgScreenshot_20230206_075534_Settings.jpg
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dorefrain
Active Level 7
Galaxy S
Here's my settings:Screenshot_20230206_094956_Settings.jpgScreenshot_20230206_095021_Settings.jpgScreenshot_20230206_095027_Settings.jpgScreenshot_20230206_095032_Settings.jpg
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dorefrain
Active Level 7
Galaxy S
Please check if you have enabled "Pause app activity if unused" and then disable it.Screenshot_20230206_095816_Settings.jpgScreenshot_20230206_095837_Permission controller.jpg
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TeamGalaxyRene
Moderator
Moderator
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Galaxy S

Hello Dhexter,

Thanks for sharing your experience with an inquiry while using your Samsung Galaxy A04e having issues with the Facebook app not showing notifications. We really understand why you are worried about the apps and expecting them to work the way they should.

Before you try out the recommendations below, be sure to check if your device's software and related apps (Facebook) are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Restart your device.

 

Submit an error report through Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

For more help and assistance, you may contact us on our online Samsung Customer Care support channels below.

 

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead! Thank you for contacting Samsung.

 

 

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