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Original topic:

Galaxy S21 Ultra specific Air Command Action applications does not work.

(Topic created on: 09-10-2021 06:19 AM)
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psithyros
Active Level 1
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Galaxy S

When using my S-Pen (standalone type/model) to open the Air Command Icon to access the listed applications below, the error message "Can't use _NameOfApplication_ while Magnification in use." Where _NameOfApplication_ are the following:

  1. Magnify
  2. Glance
  3. Smart Select
  4. Bixby Vision

These applications work differently in different scenario:

 MAGNIFYGLANCESMART SELECTBIXBY VISION
Scene 1 : Home Screen via Air Command IconDoesn't workDoesn't workDoesn't workDoesn't work
Scene 2 : Secure Folder via Air Command IconDoesn't workDoesn't workOKDoesn't work
Scene 3 : Home Screen via Edge PanelNot ApplicableNot ApplicableOKNot Applicable
Scene 4 : Home Screen via Edge PanelNot ApplicableNot ApplicableOKNot Applicable

 

Together with Samsung Support, we singled-out the issue as follows:

  • The S-Pen is a standalone model which comes together with the official Samsung Case for S21 Ultra.
  • The S-Pen is not defective since the applications works in another device (Note 9).
  • Smart Select works via the Edge Panel but does not work via the Air Command Icon.
  • Other applications from the Air Command Icon also does not work.
  • Using Safe Mode does not resolve the issue. The same error happens while in Safe Mode.
  • Soft reset does not resolve the issue.
  • All applicable Diagnostics (via Samsung Member application) resulted to an OK. 

Does anybody else experience this?

Resolved!
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SamsungRightCare
Community Manager
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Galaxy S

Hi! I'm Sam, your friendly Samsung Customer Service guy. Welcome to Samsung Members Community! Explore your new hub for all things Samsung and beyond. Earn the coolest badges and enjoy awesome perks from us by connecting with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product.

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