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Original topic:

Galaxy S21 Ultra specific Air Command Action applications does not work.

(Topic created on: 09-10-2021 09:10 AM)
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psithyros
Active Level 1
Options
Galaxy S

When using my S-Pen (standalone type/model) to open the Air Command Icon to access the listed applications below, the error message "Can't use _NameOfApplication_ while Magnification in use." Where _NameOfApplication_ are the following:

  1. Magnify
  2. Glance
  3. Smart Select
  4. Bixby Vision

These applications work differently in different scenario:

 MAGNIFYGLANCESMART SELECTBIXBY VISION
Scene 1 : Home Screen via Air Command IconDoesn't workDoesn't workDoesn't workDoesn't work
Scene 2 : Secure Folder via Air Command IconDoesn't workDoesn't workOKDoesn't work
Scene 3 : Home Screen via Edge PanelNot ApplicableNot ApplicableOKNot Applicable
Scene 4 : Home Screen via Edge PanelNot ApplicableNot ApplicableOKNot Applicable

 

Together with Samsung Support, we singled-out the issue as follows:

  • The S-Pen is a standalone model which comes together with the official Samsung Case for S21 Ultra.
  • The S-Pen is not defective since the applications works in another device (Note 9).
  • Smart Select works via the Edge Panel but does not work via the Air Command Icon.
  • Other applications from the Air Command Icon also does not work.
  • Using Safe Mode does not resolve the issue. The same error happens while in Safe Mode.
  • Soft reset does not resolve the issue.
  • All applicable Diagnostics (via Samsung Member application) resulted to an OK. 

Does anybody else experience this?

10 Comments
Galaxy S
I'm using Tab S7's s-pen and these commands are working on my 21 Ultra
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psithyros
Active Level 1
Galaxy S

In my case, what could be the cause of the problem?

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Solution
Galaxy S
you may try uninstalling updates of the aircommand app then reinstall
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psithyros
Active Level 1
Galaxy S

Thanks for the suggestion. However I just tried uninstalling the updates for the Aircommand app, then reinstalled but still the issue persist.

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Galaxy S
🤔🤔🤔 Have you tried these commands on the S21U with your Note 9's S-Pen? Did they work?
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psithyros
Active Level 1
Galaxy S

Yes. Even with the Note 9's S-Pen it doesn't work. But I did not try to pair the Note9's S-Pen because I didn't think it would matter.

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psithyros
Active Level 1
Galaxy S

I don't think it can also pair :)

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Galaxy S
yep, it won't pair since bluetooth capability with s-pen is not supported in the S21U unless it's the S-pen pro.

That's weird that those commands aren't working on your unit with any s-pen, possibly a software bug.

Aside from soft reset and safe mode, have you done other work arounds like wiping cache partition?
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psithyros
Active Level 1
Galaxy S

I tried uninstalling the Aircommand app for the 2nd time and also deleted app data/cache, then reinstalled. For a while the error persisted, but after a few minutes (10 minutes or so) the issue was resolved. I wonder why there was a delay, but it surely helped resolve this issue. thanks.