Galaxy S21 Ultra specific Air Command Action applications does not work.

[psithyros]

When using my S-Pen (standalone type/model) to open the Air Command Icon to access the listed applications below, the error message "Can't use _NameOfApplication_ while Magnification in use." Where _NameOfApplication_ are the following:

1. Magnify
2. Glance
3. Smart Select
4. Bixby Vision

These applications work differently in different scenario:

	MAGNIFY	GLANCE	SMART SELECT	BIXBY VISION
Scene 1 : Home Screen via Air Command Icon	Doesn't work	Doesn't work	Doesn't work	Doesn't work
Scene 2 : Secure Folder via Air Command Icon	Doesn't work	Doesn't work	OK	Doesn't work
Scene 3 : Home Screen via Edge Panel	Not Applicable	Not Applicable	OK	Not Applicable
Scene 4 : Home Screen via Edge Panel	Not Applicable	Not Applicable	OK	Not Applicable

Together with Samsung Support, we singled-out the issue as follows:

• The S-Pen is a standalone model which comes together with the official Samsung Case for S21 Ultra.
• The S-Pen is not defective since the applications works in another device (Note 9).
• Smart Select works via the Edge Panel but does not work via the Air Command Icon.
• Other applications from the Air Command Icon also does not work.
• Using Safe Mode does not resolve the issue. The same error happens while in Safe Mode.
• Soft reset does not resolve the issue.
• All applicable Diagnostics (via Samsung Member application) resulted to an OK. 

Does anybody else experience this?

[Venzerous]

I'm using Tab S7's s-pen and these commands are working on my 21 Ultra

[psithyros]

In my case, what could be the cause of the problem?

[Venzerous · Accepted solution]

you may try uninstalling updates of the aircommand app then reinstall

[psithyros]

Thanks for the suggestion. However I just tried uninstalling the updates for the Aircommand app, then reinstalled but still the issue persist.

[Venzerous]

🤔🤔🤔 Have you tried these commands on the S21U with your Note 9's S-Pen? Did they work?

[psithyros]

Yes. Even with the Note 9's S-Pen it doesn't work. But I did not try to pair the Note9's S-Pen because I didn't think it would matter.

[psithyros]

I don't think it can also pair :)

[Venzerous]

yep, it won't pair since bluetooth capability with s-pen is not supported in the S21U unless it's the S-pen pro.

That's weird that those commands aren't working on your unit with any s-pen, possibly a software bug.

Aside from soft reset and safe mode, have you done other work arounds like wiping cache partition?

[psithyros]

I tried uninstalling the Aircommand app for the 2nd time and also deleted app data/cache, then reinstalled. For a while the error persisted, but after a few minutes (10 minutes or so) the issue was resolved. I wonder why there was a delay, but it surely helped resolve this issue. thanks.