Original topic:

Galaxy S23 Ultra - Wifi Issue

(Topic created on: 05-26-2025 09:08 PM)
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chokshi
Active Level 1
Options
Galaxy S
With new Android 15 and One UI 7, I have observed wifi issues. While video conferencing on whatsapp on wifi it doesn't work properly. I have to turn off wifi and switch to mobile data and then it works properly.

Apart from that there is still ongoing battery issues. 

Appreciate if Samsung can send another software patch to resolve all these issues..
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7 Comments
Sri1428
Beginner Level 2
Galaxy S
I'm facing the same issue with WhatsApp calling over wifi. Call gets stuck on "Connecting". However, works absolutely fine over mobile data.
Is this a known issue with Samsung update?
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chokshi
Active Level 1
Galaxy S
New update is causing lot of issues. I have to charge mobile 2-3 times in a day..
Juannie
Active Level 1
Galaxy S
I thought I was going crazy with how fast it drains with this new upgrade, its a nightmare
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chigs
Beginner Level 3
Galaxy S
The same issue i am facing with my s23 ultra if i make video call it couldn't be connected i have to turn on my mobile data and battery percentage drops drastically.
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chokshi
Active Level 1
Galaxy S
Looks like it is a software issue. By end of this month they should release a security patch and hopefully it would rectify all issues.
s_amsungjae
Community Manager
Options
Galaxy S

Hi Chokshi, 

Thanks for letting us know about the WiFi issues, please submit an error report as well so our technicians can get an idea of how many people are experiencing this and they can do their best to resolve the issue as a whole.

Have you cleared cache partition yet after the update? It could improve the battery life of the device while it optimises/we wait for the patch. 

You can clear cache partition by following the steps below:

You'll need to reboot your phone into Recovery Boot mode.
While device is powered off, press and hold the power and volume up keys together until device boots into recovery mode. If device boots normally, the buttons weren't pressed correctly, so shutdown phone and try again. You may need to be connected to a PC via USB for this to be successful.

Once in recovery mode, using volume keys to navigate up/down, navigate to "Clear cache partition" and use the power key to confirm. When prompted to confirm, use the volume keys to select 'Yes' and press the power key to confirm

After clearing cache partition, use the volume keys to navigate to 'Power off' or 'Reboot device' & press the power key to confirm.

Let me know how you go with it.

s_amsungjae

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JerinGP
Beginner Level 2
Galaxy S
I am facing the same issue
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