Google assistant repeatedly turns off

[Peter1961]

Subject: S22 Ultra Keeps Turning Off Google Assistant – Samsung Refusing to Escalate

Hi everyone,

I'm hoping someone here can help or has experienced something similar.

I’ve been having an ongoing issue with my Samsung Galaxy S22 Ultra where Google Assistant randomly disables “Hey Google” voice detection, so the assistant won’t respond unless I manually open it.

I’ve:

• Re-enabled the setting multiple times
• Checked all microphone and battery permissions
• Ensured Google is set as the default assistant
• Disabled battery optimisation for Google-related apps
• Even booted in Safe Mode to rule out third-party interference

Yet the issue keeps returning, and I can’t pinpoint what’s disabling it.

I’ve contacted Samsung Support multiple times, specifically asking for a Level 2 escalation, but this request is repeatedly ignored. I’m getting nowhere, and frankly it’s unacceptable for a flagship device.

Does anyone know what might be triggering Assistant to be turned off automatically? Or any logs I can check to track this?

Also, if any Samsung moderators see this — please treat this as a formal complaint. This should not be happening on a premium device, and the lack of escalation is disappointing.

Thanks in advance for any help or insights.

[Dolgogi]

Have you tried contacting Google, since it's their software/service?

[Peter1961]

Have tried google but don't know how to contact them

[s_amsungsonny · Accepted solution]

Hi @Peter1961 , 

I've looked into this issue for you with the Error Reports team at Samsung Members and it seems that there are a few errors that are occurring in the Google Play Services application running on your Galaxy S22 Ultra device.

They have sent you a few troubleshooting steps including clearing the cache and data of the Google Play Services application, updating your device to the latest firmware version, and ensuring that all Google Services are up to date.

To update your Google Play Service, please perform the below steps:
1. Settings > Lock screen and security > Other security settings > Device admin apps > Find My Device > disable
2. Settings > Apps > Google play services > More option (Three Dots in the Top Right) > Uninstall updates
3. Open Chrome > open http://google.com Search 'Play Services' > Select 'Play Services' update page > Install
4. Settings> Application > Google Play Services > Storage > Manage Storage > Clear cache, clear all data
5. Settings > Lock screen and security > Other security settings > Device admin apps > Find My Device > enable
6. Restart Device
Once completed, please restart the device and confirm if the issue persists.

If the issue is persisting even after you have tried all above troubleshooting steps, we recommend that you report the issue to Google for further investigation into the specific errors that are occurring.

Warm regards,
s_amsungsonny

[Peter1961]

Hi

I have contacted your support team many times regarding my issue and have followed all recommended troubleshooting steps. Unfortunately, Level 1 support has been unable to resolve the problem, often relying solely on standard responses rather than technical insight.

On previous occasions, Level 2 support has contacted me directly and advised that I could request escalation to them when needed. Despite repeatedly requesting such an escalation, my requests have not been acknowledged or actioned. Being ignored in this manner is both frustrating and unprofessional.

I am once again requesting that this matter be escalated to Level 2 support without further delay. I would appreciate a direct call from a Level 2 technician, as has been done in the past.

Thank you for your prompt attention to this matter.