Does anyone know if the Google assistant sleeps after a period when screen is off?
It seems after a period of time Google Assistant will not respond to 'Hey Google' or 'Ok Google' when the screen is off but when I wake the screen it suddenly responds. This happens whether it's 5 mins or 30mins since I've issued the 'hey Google' command.
I've cleared data cache, wiped partition cache for my phone, reset all settings in Google app, retrained voice, toggle assistant off and then on but nothing seems to work.
I've also turned off adaptive battery but it was also happening when adaptive battery on.
Using a Samsung Galaxy S21.
I have also posted this on Google forums as I'm unsure if this is a specific device issue or Google app/assistant issue.
If the screen is awake (lock screen or home screen) it works flawlessly.
Hi @Jack2022, thank you for reaching out. That's strange. As you've already mentioned going through the troubleshooting steps I would have suggested, my next suggestion is to send an error report via the Samsung Members app.
Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further.
To send an error report:
Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.
Hi mate, I was able to resolve this. Here's what you need to do, go to apps and find Google, go into battery and take it from optimised to unrestricted. Basically what this does it allows Google to run all the time, I didn't notice an increase in battery consumption at all and if you do you can switch it back.
Oh excellent, thanks for coming back to let me know! Samsung have been unwilling to help as it's not one of their apps.. They don't want to know about it. I'll give it a try!
