Is there any way to resolve my problem with my S21 5g, a green line suddenly appears in my phone screen. My phone did not fall. I was just charging it when the line suddenly appears.
Members app as follows: Step 1. Long press Samsung Members icon on Apps screen and tap Error reports. Step 2. Tap OK on agreement popup to send system log data. Step 3. Select Symptom category "Display". Step 4. Describe the problem in details and SEND.
2nd Step
report via call / chat samsung support
3rd step bring to nearest authorized samsung service center in order to get diagnostic report
We are sorry to hear about your experience with your Samsung Galaxy S21 5G having issues with green lines on screen. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will get worried too.
Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
If that doesn't solve the issue(s),you may submit an error report through the Samsung Members app as follows:
Step 1.Launch the Samsung Members app, and then tap the Support icon for more options.
Step 2. Scroll and select Error reports.
Step 3. Choose a category of your concern. Select"Display".
Step 4.Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report.
If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.
Welcome to the Club Green Line. Search other posts about green line posted by other members. You can also search the internet, you tube. This issue is prevalent among Note 20 S20, S21s and recently some S22. Samsung service will advise you to replace screen and charge you the cost of a midrange cellphone. Of course no guarantee that it will not recur after 1 to 2 yrs.
I agree. Samsung is not willing to take responsibility for the sad development. An issue that got many users sending reviews online and complaining about an unprecedented problem, but Samsung tries to dodge it. Very unbecoming.
