Green line near front camera

[Jenfaj]

Have anyone experienced this?I am currently having this issue? I didnt notice it until I turned the adaptive refresh rate, the issue appeared. When I switched to standard, it wont be that noticeable and the line will just appear when you lock and unlock you phone? I didnt even drop my phone when this appeared. I didnt soak it in water either. Upon searching there are several units having this issue after the latest update. How will this be solved?!!

[TeamGalaxyRene]

Hello Jenfaj,

We are sorry to hear your experience with your beloved Samsung Galaxy phone having issues with green line near the front of camera when turned your device to adaptive refresh rate. I feel and understand why you are worried for a device that you've take care so much and expect that it will perform better after an update. If my device is facing similar experience, I will be bothered too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install. 

Step 3. Follow the on-screen instructions.

Clear Cache Partition.

Step 1. Turn off your phone.

Step 2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).

Step 3. Then press and hold Power and Volume up buttons.

Step 4. Release the power button. When the recovery screen shows up, release the volume up button.

Step 5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).

Step 6. Navigate to and select Yes.

Step 7. Press the power button to select Reboot system now.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

1. Launch the Samsung Members app, and then tap the Support icon for more options.
2. Scroll and select Error reports.

3. Choose a category of your concern. "Display"

4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, you may bring your device to the nearest Authorized Samsung Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. Our Samsung engineers and technicians will guide you and offer solutions to restore it.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[JaneK]

Im having the same problem so as a lot of user of samsung s. I have Samsung s21 and the issue cause of an update. Didnt drop nor soak in water. Im watching some videos then the green line just pop up 🤦🏻‍♀️

[Genosss]

S20+ (Purchased way back 2020) got a white/green screen line/flickering this year 2023.

It's either a flex cable or the whole screen. We got quoted around 14,000. This will be her last android phone. My S20U is still usable and doesn't have the issue even though we bought it together.

There's two major problem with samsung. This and the glue of your back panel. My S20U back panel just fell off after removing the case.