Original topic:

Green lines appearing on my S22 After software update

(Topic created on: 10-09-2024 10:20 AM)
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2Chels4u
Beginner Level 2
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Galaxy S

Hey Guys,

Recently after the June security patch, A green line appeared on my phone, and from what I've seen it's a pretty common issue that Samsung has acknowledged and is in the process of issuing free screen replacements for devices. I took my S22 to the repair center at 1utama only for them to tell me the Galaxy s22 is not covered under the screen replacement program and I would need to pay RM600+ to get it replaced? A bit frustrating cause It's been less than 2 years since I have been using the phone have never dropped it or had it fall into water. I've taken really good care of the phone with not a single scratch on it and with all these issues occurring due to manufacturer issues beyond my control, I am expected to pay quite a bit of money on top of what I have already paid for this "flagship" with it being one of the only ones not covered.

Super disappointed in Samsung right now as someone who switched their whole ecosystem to Samsung along with my phone and I want to see if there's a way we can push these other models to be included in the replacement program too. I am not paying close to RM700 (like half the phone's resale value) to replace my screen on the "flagship" and if Samsung customer support fails, this would probably be the last of Samsung for me. Since then 3 lines have appeared on my phone, another right in the middle and the third equally spaced between the two, and it's just generally very frustrating to use

WhatsApp Image 2024-07-21 at 03.12.37_434b5593.jpg

14 Comments
iamseanny
Active Level 1
Galaxy S
Too bad!
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MOD_02
Moderator
Moderator
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Galaxy S

Dear 2Chels4u,

Greetings from Samsung Community!

Rest assured, we heard your enquiries.
This is moderator from Samsung Community.
We would love to assist you further, please check your private message.

Have a nice day ahead!

Warm Regards,
Samsung Community

izamazly80
Active Level 1
Galaxy S
Same as my s22+ 1723204121325.jpg
Hace_04
Beginner Level 5
Galaxy S

I also had the exact green line placement on the screen 

 

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HLoner
Active Level 1
Galaxy S
Pls assist me too. I have 2 green / white lines since I updated on 31st Jul
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Upsetuser
Beginner Level 2
Galaxy S
would you assist me too? i have a note 20 ultra that already has 8 green lines and no help is being offered to me, your service center quoted me 1k+ to replace it
Members_yfmwEVr
Beginner Level 2
Galaxy S

hi,
my S21 Ultra also developed this issue, i hope you can assist me on this matter too.

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kingsleytan88
Beginner Level 5
Galaxy S

HI Samsung Community.

For my samsung S22+ also facing the same.

Hope can get contact to you for the issues.

Regards,

Kingsley

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ThomasChai
Beginner Level 3
Galaxy S
I just have this problem with vertical green line that appeared on my S21FE5G this morning. As per the post above I understand it is pretty costly to change the screen. My wife is also using the same phone as me( bought together same time) . We have been using Samsung phones all these years albeit different model. This is first time encountered this green line issue. Disappointed that this happened to Samsung phone which I have supported all these years
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