Hello, I bought a Samsung s20+ February of this year (online) and half an hour ago a green vertical line appeared on my screen. The phone was on my desk doing nothing when it happened. The phone has never been dropped or submerged. I looked up the issue and found that this is a known fault with the S20 line. Apparently, Samsung was offering free repairs? Is this true and can I avail of this? Are they still offering this or did I just waste my money? I am from Cebu btw
Members app as follows: Step 1. Long press Samsung Members icon on Apps screen and tap Error reports. Step 2. Tap OK on agreement popup to send system log data. Step 3. Select Symptom category "Display". Step 4. Describe the problem in details and SEND.
2nd Step
report via call / chat samsung support
3rd step bring to nearest authorized samsung service center in order to get diagnostic report
If you bought it this year then it still should fall on your 1yr warranty on Samsung Care+
Green line is either a software or hardware problem. My Note 20 Ultra had it after an update, but after the next couple of months update it disappeared.
Still bringing it to an Authorized Samsung Service Center is the best option.
