help

[ilikecats]

something is wrong

my s9 plus keeps getting hot even when its not chargeing

[just-drank-bleach]

Are you using it non stop?

[ilikecats]

No

[SamsungLaura]

Hi @ilikecats, I suggest doing a diagnostic check of your device via the Samsung Members app to check your battery health. 

To do this:

Samsung Members app > Get Help > View Tests > Battery status

Some other things you can do to assist with battery health is:

1. Close background apps 

2. Settings > Device care > Optimise

3. Disable settings in Quick Panel (swipe down from top) that you are not using. 

If the issue persists, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main 

To find your nearest store: https://www.samsung.com/au/samsungstore/

[ilikecats]

Ok

[ilikecats]

On my tablet or my s9 plus

[Dolgogi]

On the S9+

[ilikecats]

Its good

[ilikecats]

Ok on my s9