If your Samsung phone has an issue and its under warranty, do yourself a favour and find a replacement phone for yourself as Samsung will do whatever it can to not honour their warranty and then send you on wild goose chases for days on end.
My S22 Ultra had a screen defect, there was no fall and there was no crack on the screen. The screen started flickering and going half black. This particular model has been having issues
https://www.sammobile.com/news/galaxy-s22-display-issues-out-of-warranty-white-patch-green-lines/
https://www.gottabemobile.com/samsung-galaxy-s22-problems/
Samsung refused to honour their warranty. This was their assessment- “Our tech has completed an assessment on your device and found dent on the frame causing the green lines and stains on the lcd screen”. Attached is the supposed dent.
And the cost to repair was $575
By the way the price of a new S22 ultra is approx. $700 now. I bought this phone for $1500 less than 2 years ago.
A normal mobile repair place quoted to have it replaced it for me for $470 in 1 hr. I went to Samsung thinking they’d do the right thing by their customers.
I was wrong. I asked them for some proof or diagnostics that this “dent” caused the issue. Not a word about this. From the authorised repair center, they put me from one customer service Dept to another with some agents even just hanging up on me. So much for the Samsung values and principles of integrity and customer satisfaction. Maybe the money they saved on honouring my warranty can be used to send their customer service agents on a training course on empathy.
At the end they gave me a good will discount. They were willing to replace only my screen, so the back case is still my old one with the “dent” still and with discount applied they made me still pay $283. I am still very annoyed and disappointed that in a country like Australia where most organisations honour customers’ rights, that a reputed company like Samsung still made me pocket out this money when the product was under warranty and without any proof. And after a week of this constant chasing I had to do because even though I gave them an alternate contact number, they kept sending messages to my primary number which wasn’t working because my phone was with them, I got them to expedite my repair and they said they’ve put me on a VIP pathway. To this, the authorised repair center’s response to me was “We understand that your case manager had mentioned it will be a VIP Urgent repair, however, once the parts has been ordered, we do not have the control for the availability of the parts from Samsung so it still depends how soon we will get the parts that is why we set the expectations that it may take at least 3-5 working days.”
How funny is it to think that even if I was the Premier, I am still at the mercy of parts being ordered which an authorised Samung repair center has no control over when a regular repair store was ready to change the whole unit for me in 1 hr. This was Mobile House Oakleigh.
Now that they’ve fixed my phone for me but with my previous case with the “dent”, if something happens to the screen again tomorrow, I am still not covered under warranty because that “dent” would have caused that issue too. What a wonderful outcome that would be !
So my advise to anyone reading this is that please think- if this type of “dent” can cause screen issues, then you probably should go for another brand of phone and save yourself the heartache. And if you are under warranty, please find yourself a replacement phone and fight for your case because that was the reason I had to cave in. They just kept stalling fixing the phone and this was dragging on for too long with me having to make my case repeatedly with multiple people for no gain. This should have been covered under warranty, its my right or they should have given me proper proof that the issue was because of the “dent”. I am hoping my experience is atl east a lesson to someone else. Thanks Samsung. You have lost a loyal customer, not that you’d care.
