Solved: Latest Update Messed Up My Phone, I Think

yeoshinarmy · ‎04-18-2023

I updated my phone to the latest S22 Ultra update last April 13, 2023 that can be seen from the image in this post. After updating, I was not aware of the issues because I barely make phone calls but I can already see the issue in taking videos.

When taking videos, sometimes it stops immediately or a few seconds after I start capturing. And when I am able to take videos without that problem, the video's time is a lot longer that it should be. During calls, I can receive them no problem but I can't make one no matter how I try. It's really frustrating.

There's also this app update showed in Play Store around March, and I saw one user review that it can mess with phone calls so I uninstalled it just as suggested by that user.

I don't know if these problems are all caused by PCS or there's something else from the Samsung Update, but I need help in fixing them as soon as possible.

TeamGalaxyRene · ‎04-18-2023

Hello yeoshinarmy,

We are sorry to hear about your frustration with the recent updates on your Samsung Galaxy S22 Ultra having multiple issues ranging from taking video to during calls, and we apologize for the inconvenience it caused you.

I feel and understand your situation at this point. If I have encountered the same difficulties on my device, I will be frustrated too. But don't fret; we are here to guide, assist, and offer solutions to restore your device to optimum performance.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Step 4. Restart your device.

Performed Clear Cache Wipe Partition.

Step 1. Turn off the device. (Connect with type C cable)
Step 2. Press and hold the Volume Up key and the power button.
Step 3. When the Android logo displays, release all keys.
Step 4. Press the Volume down key to navigate and select "Wipe cache partition".
Step 5. Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
Step 6. Press the Power key to restart the device.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Call/Message" and "Camera".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

If the issue persists, bring your device immediately to the nearest Samsung Authorized Service Center in your area.

https://www.samsung.com/ph/support/service-center/

or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.

Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html

https://www.samsung.com/ph/support/contact/#onlinesupport

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

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TeamGalaxyRene · ‎04-18-2023