Messages not sending

[StepJen]

Hi all,

I'm having random issues in Google Messages (on my new s21) with my messages not arriving at their destination.  Sometimes it tells me it's because I need to switch to text/SMS only, sometimes it tells me it's gone through ok but just doesn't arrive at the other end.  Sometimes, with a person I've been happily "chatting" with, I suddenly have to convert to text/SMS to make it work.  Sometimes people are just slow to answer, I know, but now that I've had a few instances of people not getting my messages, it makes me lose confidence that they are getting through to anyone.

[StepJen]

Would appreciate any tips on how to switch between texting and chatting for individual users too if anyone knows. I can't figure out how to do this.

[Dolgogi]

If you're using the new Chat Features, the app will usually automatically decide how to send the msg, via RCS (Chat) or SMS/MMS.

So those using iPhone or others using Android devices but not the new Chat/RCS functionality, will get SMS/MMS.

[SamsungLaura]

Hi @StepJen, that's odd. @Doldogi is correct in that Chat Features will automatically decide how to send an message.

I suggest sending an error report via the Samsung Members app for this to be investigated further by our research and development team.

To send an error report:

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.

[ilovedogs]

Are there any Samsung offices/service centres near you? If you take your device with you to one, the lovely staff will try and fix it for you.

[StepJen]

@ilovedogs, I would LOVE to do that, but sadly, no stores anywhere near me.  Would have to go interstate.

[ilovedogs]

Ok, hope your device starts working again