Misleading information delays on pre order s24 ultra

[Paolop]

I have placed pre order on 18th jan and received confirmation mail stating Arrives on 29/01/24. And invoice states shipping on 29/01/24 but neither did happened. Its just sitting as Awaiting dispatch and now it says feb 12 but they already deduct moneny on my account on the pre order. They shouldn't do that if they will have this delay. They already have you money and they care anymore.

When i tried to call them few times it will be on hold for about 10 minutes and later they hang the call. Are the customers fool or ***** spending their time to reach you and you guys hang it. Coming to chat it goes for 5-30 que in assigning a representative and when its connected upsetting thing is the initial representative has zero access with anything and they need to transfer chat to other respective agent for any question who can help but due to high volume they can't assist now and ask customer contact details so they can reach within 24 hours or 48 hours. But in reality, they don't even reach after 1 week as they don't care about customers as they got the device payment money, that's it bye bye consumer. Samsung Australia doesn't respond for chat or call or email support. 

I regret for not listening to my friends advise about bad customer service by samsung as always ( they recommended to go for apple mobile as they do better customer service and don't fool or play these dramas with customers).

[hearobwo]

So annoying!, I ordered on 19th January and say will ship on from 29/01/2024. Now it's changed to 12/02/2024.... ***.

[Jac_149]

Did you receive on 12th? I got this date as well as 16/2 and now 26/2

[blunderbuss89]

Yeah sounds like a popular brand who hyped up their product is being sold out fast. It's quite common in ecommerce. Hope you get your phone soon

[ASH8]

No we'll it should never be "common" you pre order for a reason, stock should be allocated in order of order, THEY dam well know if they can supply or not. No it's having their cake and eating it. This sort of cr*p that SONY AUSTRALIA used to do, look where ther are now, rotten Customer service will kill your brand.SONY NEVER RECOVERED.

[Jigu55]

I ordered on 18th as well. Midday today it was changed to shipped and will receive by 6th Feb but no tracking no so i am bit ooo

[SutORodw]

For me, it says will be delivered by 1 Feb. But I already received it today 31 Jan. Hopefully you guys receive yours soon.

[hearobwo]

😭😭

[Jac_149]

I am the same...I pre ordered S24 Ultra on 18 Jan. The order said shipping as of Jan 29!

On Jan 29th shipping changed to 12 Feb. No notification from Samsung or explanation or anything. 

This seems to only be the Ultra model as my friend ordered the Plus model and received it in about 4 days. 

[Evilon30]

Same here .but luckily got my order today . Shipping date was 12/02. Ordered it on 18th Jan