Misleading information delays on pre order s24 ultra

[Paolop]

I have placed pre order on 18th jan and received confirmation mail stating Arrives on 29/01/24. And invoice states shipping on 29/01/24 but neither did happened. Its just sitting as Awaiting dispatch and now it says feb 12 but they already deduct moneny on my account on the pre order. They shouldn't do that if they will have this delay. They already have you money and they care anymore.

When i tried to call them few times it will be on hold for about 10 minutes and later they hang the call. Are the customers fool or ***** spending their time to reach you and you guys hang it. Coming to chat it goes for 5-30 que in assigning a representative and when its connected upsetting thing is the initial representative has zero access with anything and they need to transfer chat to other respective agent for any question who can help but due to high volume they can't assist now and ask customer contact details so they can reach within 24 hours or 48 hours. But in reality, they don't even reach after 1 week as they don't care about customers as they got the device payment money, that's it bye bye consumer. Samsung Australia doesn't respond for chat or call or email support. 

I regret for not listening to my friends advise about bad customer service by samsung as always ( they recommended to go for apple mobile as they do better customer service and don't fool or play these dramas with customers).

[Jac_149]

What model did you order? Was it the Ultra?
Did you get shipping notice or did it just show up?

[Evilon30]

Yes ultra exclusive. No update till 2nd Feb. Got tracking from Samsung chat . Courier picked my order around 5-6pm on 2nd Feb . They don't do delivery on weekends. So got it in the morning today . My friend's order was shipped from 28th Jan. Just got update . It is picked by courier and will deliver tomorrow

[Jac_149]

I order mine on 18th Jan and it's still sitting in waiting for dispatch status. I'm starting to get really annoyed. I got ultra exclusive blue colour.

[Evilon30]

Please continue sending emails and chatting with them. They are trying their best to get everything for your order so that they can deliver it all at once. I had ordered many accessories, so I requested them to deliver my phone first since it was delayed from January 29th. They delivered my phone and a few accessories, and the remaining accessories will be shipped on February 12th.

[Evilon30]

Love it

[KB2024]

Same here! Ordered on the 20th January and said it will be delivered on the 29th! but nothing until the day with no further information. Have to do the live chat (with few attempts, keep saying it was busy and will contact back....NOT HAPPENING) so I have to keep chasing the information. 

Last week they said it will be dispatch on the February 5th (today), still no further information or explanation. Chased them again via chat and apparently today was dispatched from their warehouse (to freight company) and I will have it on the February 12nd!! 

Husband preorder from one of provider and he received it on January 29th (as promised). I found  it's ridiculous  with lack of information and no proper timeline when I can have it, the worst thing is I'm the one who keep chasing updates. Sorry but I have better service when buying $ stuffs and here I am paying $$$$ with for the worst service/communication. 

[Evilon30]

You will get it tomorrow if courier already picked your order from samsung warehouse . They delivered my order next day . Sydney metro

[KB2024]

Thankyou! I was confused when she said it was dispatched today but will be delivered on the 12...

[Evilon30]

Yeah I was confused as well . Mine was 12/02 .but got delivered today . Startrack picked my order on 2nd Feb around evening time . Delivered today morning ( due to weekend)

[KB2024]

Good to know! I guess it's just the lack of correct information... Enjoy the new phone! :)