Original topic:

Missed calls issue after UI update

(Topic created on: 03-29-2023 07:38 AM)
3098 Views
AnujB
Beginner Level 2
Options
Galaxy S
Having missed calls issue after updationg to ONE Ui update on samsung S20 ultra.

Incoming call notifications don't appear only until the call has been missed and when some people tried calling me to test it said call failed.

Receive 2 - 3 missed calls in call log before receiving an incoming call. Sometimes calls doesnt come through at all. Its so annoying.
13 Comments
AnujB
Beginner Level 2
Galaxy S
Thats true. I have been using s20+ without any issues and it happened straight after I updated. U r right, I am not splashing another $2k for the same.
0 Likes
SamsungClaudette
Community Manager
Options
Galaxy S

Hey @AnujB

I am sorry to hear you are still having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette

0 Likes
Eagle00179
Beginner Level 2
Galaxy S

I'm having the same issue on my S20+ 5G. Just started recently 4-29-2023. No notice of an incoming or missed call and calls are going straight to voicemail.

0 Likes
SamsungClaudette
Community Manager
Options
Galaxy S

Hey @Eagle00179

I am sorry to hear you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette

0 Likes