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Original topic:

Multi task options

(Topic created on: 04-09-2022 12:11 AM)
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jumpinjoey13
Active Level 2
Options
Galaxy S
Hi, 
Not sure if anyone has noticed, since the last update, my multi task apps are showing 4 utility apps rather than recently used apps. I've tried looking through settings and resetting settings but still just shows the same 4. Has this happened to anyone else?

1 Solution


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Solution
SamsungLaura
Moderator
Moderator
Options
Galaxy S

Hi all, just reaching out with some more steps in regard to this issue. 

Please update your One UI Home via one of the following methods and let me know how you go.

Settings > Home screen > About Home screen > Update.
OR
Galaxy Store > Menu (≡) > Updates > Update all.

 

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11 REPLIES 11
BronF
Active Level 1
Galaxy S
Yep. Me too.
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jumpinjoey13
Active Level 2
Galaxy S
Samsung support was trying to get me to do a factory reset but does sound like an update
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jumpinjoey13
Active Level 2
Galaxy S
Oh yes, sorry, I know about a factory reset, but the problem seems to have come from an update. Might see if the next update fixes it 🙂
Tbucket1964
Beginner Level 2
Galaxy S
These apps are a total waste of time downloading them this app is way too slow for my liking there for I'll be deleting them all as of now, I don't have the time to stand here and wait for the message I'm trying to send takes forever good bye and good luck to you all I truly hope that they resolve your issues in
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Kezza066
Active Level 1
Galaxy S
Mine also. Fix it Samsung, it is from your update, so fix it
jumpinjoey13
Active Level 2
Galaxy S
My case with Samsung said they have escalated it for a fix.
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SamsungLaura
Moderator
Moderator
Options
Galaxy S

Hi @jumpinjoey13, thanks for reaching out. We have seen a few users raised this query and advised them to send error reports for this to be investigated.

Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.

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jumpinjoey13
Active Level 2
Galaxy S
Done, thanks @samsungLaura!
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Solution
SamsungLaura
Moderator
Moderator
Options
Galaxy S

Hi all, just reaching out with some more steps in regard to this issue. 

Please update your One UI Home via one of the following methods and let me know how you go.

Settings > Home screen > About Home screen > Update.
OR
Galaxy Store > Menu (≡) > Updates > Update all.

 

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