New S22 Ultra Setup Issues, Restore Issues, Factory Rest Issues and Samsung Gallery Issues

[Members_Vw5MebR]

Hello,

Have been trying to set up a new S22 Ultra for the past few days and encountered several issues.

What I've done:

Initial setup, followed the prompts, signed in with Samsung Account, Onedrive and Google and restored my backup but it encountered an error on some items so I did a factory reset and tried again, this time without any apps, however it still restored apps that I had unticked so did Factory Reset again and this happened a few times, each time there were errors or it restored something that I had not selected. It was as if the Factory Reset wasn't working 100%, in the end I think I did it about 8 times and started to become very concerned for my backups.

On the final try I only signed into my Samsung Account from the Factory Reset, didn't allow any apps but it still downloaded some non Samsung Apps, signed in manually to Onedrive and Google, downloaded all apps one by one from the Play Store, signed in to all and allowed everything to sync and any software updates available along with clearing caches.

Not convinced it was 100% but not sure what else to do, tried to use the phone and discovered any apps that use Samsung Gallery to upload a photo or video does not work. When starting a new post it appears blank where it would normally show your Samsung Gallery Camera Roll including the tab that usually shows your Samsung Gallery Albums/Folders but when you open Samsung Gallery App they are there. I opened the Samsung Gallery App info, scrolled to bottom where it shows where it was downloaded from and when it opened the Samsung Galaxy Store an error message popped up to say Samsung Gallery doesn't exist.

I called the call centre and one signed onto my phone to see and wasn't sure. They recommended for me to post here which I tried to submit via Samsung Internet  App for past few days and the curser kept jumping all over the screen as I typing, it kept freezing and then eventually crashing but as I haven't done much on the device I am not sure if it is all related or if that was actually the Samsung website.

Called again and they asked for it be taken to a service centre which I will do but I am hoping someone might have experienced what I am describing and be able to assist as I was really excited for a new device and not looking forward to have to send it away and I am now really really concerned about my backups. I was able to post here from my laptop with no issues.

Samsung Galaxy store unable to find Samsung GalleryThis error message continued to happen for days, after "waiting" several times it would eventually crashThat photo is showing because it was taken with the new device

[cantsay]

Have you tried using the smart switch app to install the backups and when setting up the phone? Or I had some errors once that couldn't fix then i connected via usb on a computer and then switched on phone and used the smart switch app and somehow that made a difference I think it's an alternative way of updating your phone too

[Members_Vw5MebR]

Hi, I thought Smart Switch only worked if you have both devices or am I wrong?

[cantsay]

No you can install the software on your laptop or pc

[Members_Vw5MebR]

The way I read it you would need to have the old device, connect to a PC or Laptop to create a PC backup and then use the PC or Laptop to connect to the new device?

If you mean to use the new device to create a backup, what if there is an issue with the new devices software? How would connecting to a PC/Laptop to create a backup and then putting that backup back on the same device fix the issues because wouldn't you just be transferring the same things back?

[cantsay]

It will check you have the latest software when you connect it and also if you had prior samsung backups in the cloud it would sync that data onto new device

[cantsay]

And at worst it will do nothing and you will be no worse off then currently

[Members_Vw5MebR]

Very true, just so worried about causing any damage to my backups with all of this playing around or is that not possible?
Is there another way to do a Factory Rest that is stay more of a reset than the option in Settings?

[Members_Vw5MebR]

Anyone have any insights? As a bit strange to have a phone that can not upload any photos or videos..

[SamsungClaudette]

Hello @Members_Vw5MebR

I am really sorry that you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind regards,
SamsungClaudette