New S22 Ultra Setup Issues, Restore Issues, Factory Rest Issues and Samsung Gallery Issues

[Members_Vw5MebR]

Hello,

Have been trying to set up a new S22 Ultra for the past few days and encountered several issues.

What I've done:

Initial setup, followed the prompts, signed in with Samsung Account, Onedrive and Google and restored my backup but it encountered an error on some items so I did a factory reset and tried again, this time without any apps, however it still restored apps that I had unticked so did Factory Reset again and this happened a few times, each time there were errors or it restored something that I had not selected. It was as if the Factory Reset wasn't working 100%, in the end I think I did it about 8 times and started to become very concerned for my backups.

On the final try I only signed into my Samsung Account from the Factory Reset, didn't allow any apps but it still downloaded some non Samsung Apps, signed in manually to Onedrive and Google, downloaded all apps one by one from the Play Store, signed in to all and allowed everything to sync and any software updates available along with clearing caches.

Not convinced it was 100% but not sure what else to do, tried to use the phone and discovered any apps that use Samsung Gallery to upload a photo or video does not work. When starting a new post it appears blank where it would normally show your Samsung Gallery Camera Roll including the tab that usually shows your Samsung Gallery Albums/Folders but when you open Samsung Gallery App they are there. I opened the Samsung Gallery App info, scrolled to bottom where it shows where it was downloaded from and when it opened the Samsung Galaxy Store an error message popped up to say Samsung Gallery doesn't exist.

I called the call centre and one signed onto my phone to see and wasn't sure. They recommended for me to post here which I tried to submit via Samsung Internet  App for past few days and the curser kept jumping all over the screen as I typing, it kept freezing and then eventually crashing but as I haven't done much on the device I am not sure if it is all related or if that was actually the Samsung website.

Called again and they asked for it be taken to a service centre which I will do but I am hoping someone might have experienced what I am describing and be able to assist as I was really excited for a new device and not looking forward to have to send it away and I am now really really concerned about my backups. I was able to post here from my laptop with no issues.

Samsung Galaxy store unable to find Samsung GalleryThis error message continued to happen for days, after "waiting" several times it would eventually crashThat photo is showing because it was taken with the new device

[Members_Vw5MebR]

Hello,
I have spoken with them over the phone several times and had them log onto my phone to see and confirmed it is an issue but didn't know what to do, I have done the members app thing with the guidance of the person on the phone before posting here, and it seemed to be thanks for letting us know and closed.

[SamsungClaudette]

Hello @Members_Vw5MebR 

Could you please refer to the message that I had sent to you before. Please follow the steps to send in an error report and hopefully we will be able to solve your issue.

Kind Regards

SamsungClaudette

[Members_Vw5MebR]

Hi, I have done that several times before posting here, during posting here and after posting here.

[funcl3]

To be honest i do not trust the software in my s22+ , factory reset 5 times and doesnt feel right.

[Members_Vw5MebR]

Hi, I've done a factory reset over 10 times now and it was never completely reset like actual non samsung things would stay, so I completly understand what you mean by you feel like it isnt right.
I ended up doing a hardreset and that seemed to help a bit more with the factory reset issues but I am still unable to:

- upload photos, videos or access albums from any apps that use Samsung Gallery.
- Samsung internet is not working 100%, pages don't resize unless I go into landscape, any website that requires you to type say a sentance forces the app to crash.
- Notifications aren't lighting up the lockscreen
- Notifications aren't coming over top when on the device
- If on a call and call waiting comes in the phone seems to freeze until you make a decsion on the call waiting, where in the past I could be on a call, ignore the incoming call and still navigate my device
- I am forever being asked to clear caches and uninstall every app and reinstall because nearly all of them are experiencing issues.

Um the list goes on, I know I haven't listed all of the many more issues but I am getting completely lost in the amount of time spent troubleshooting with zero improvement, having to reset everything everyday and they now want to me send my phone away for at least two weeks with no loan phone and was told that I should always have two phones.. because if I am not contactable via phone during that time it will delay the progress.
At the price they are I think that is a little unreasonable, if it was user damage and needing to be sent away for repair maybe that would be a little different but it's not its brand new out of the box and has had these issues and countless more since it was turned on. It really feels like I have been given a second hand phone.