Original topic:

People can't hear me when I answer my S23 Ultra

(Topic created on: 06-20-2023 10:53 PM)
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CCapo
Beginner Level 2
Options
Galaxy S

People can't hear me when I answer my S23 Ultra but when I switch to speaker or call them back they can. it was working when I received my phone, what could be the problem?

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6 Comments
Troubadour
Expert Level 1
Galaxy S
One thing to check, go to gear wheel top right of screen (settings) look on lefy side for Sound, select Volume. In my case I can see four options. If the media one is low increase it.
SamsungClaudette
Community Manager
Options
Galaxy S

Hey @Troubadour 

Thank you for your help.

Kind Regards,

SamsungClaudette

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Galaxy S
Can you dial this in your keypad?

*#0*# Then press Receiver. Your screen should go to white and will do some sounds. Just to check if not hardware issue. Hit back multiple times to exit.
SamsungClaudette
Community Manager
Options
Galaxy S

Hey @_nok_ 

Thank you for your help.

Kind Regards,

SamsungClaudette

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Peterllewellyn
Beginner Level 2
Galaxy S

Has your problem been resolved? If so, what was the problem? I have the exact same problem???

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gguhan
Beginner Level 2
Galaxy S

Hello everyone

I have the exact same issue kn my S23 Ultra. It's running one UI6.1. All was well until a week ago and this happened just all of a sudden from what I can tell. Can't really correlate it to any recent software update. Please help!

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