It's such a nuisance I thought mine was bad doing it 6 times a day... I contacted there help section and all they could suggest was to send my phone back for them to check. I also sent a report via here to technician. Main issue is won't have a phone for a week.
Sorry to hear that you’ve been experiencing issues with your phone frequently freezing. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.
To send an error report: Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
