Reception issues with s22 ultra

[lawman]

Do any one experienced intermittent reception drop..and suddenly no signal for a few seconds on a s22 Ultra? I am on Singtel 5G network and even changes a sim card from singtel but it does happen. It don't happen to my Note 20 Ultra and note 10+

[Members_fgfo7CS]

I have this exact same issue! I'm also on singtel network and had received a new sim with my s22 ultra. Thought it was the sim so had it replaced but issue is still there.

I feel it doesn't happen if I disable 5g although I haven't tested for long enough.

Let me know if you do find a solution for this - could it be our phones being faulty?

[lawman]

I was asked by samsung chat help to switch the sim card to tray 2 to test. So far seem more stable.

[AungKK]

Hi. Are you still using SIM 2 slot for your SIM card regarding this issue?

[lawman]

will update more tmr after a day of test

[stephenc]

yes happened me too - bigger thread on the issue here:

https://r1.community.samsung.com/t5/galaxy-s/s22-ultra-poor-reception/td-p/15653443

sent mine back under 14 day return

[SamsungNantakkumar]

Hello lawman. I am Avinash, from Samsung.

We're sorry for the experience. Can we trouble you to perform the following troubleshooting steps?

Step 1 : Reset Settings.
Resetting network settings reset all data connections back to the out of the box factory defaults. The following changes will occur by performing a Reset of network settings.

*Stored Wi-Fi networks will be deleted.
*Paired Bluetooth devices will be deleted.
*Background data sync settings will be turned on.
*Data restrictive settings in applications that were manually turned
on/off by the customer will be reset to the default setting.
*Network selection mode will be set to automatic.

To perform reset settings, follow these steps.

>> Go to Settings
>> Tap General management
>> Now select Reset and Reset settings.

Step 2 : Quick optimization
You may try to perform Quick Optimization. The Quick Optimization
feature improves device performance through the following actions
>> Identifying apps that use excessive battery power and clearing
unneeded items from memory.
>> Deleting unnecessary files and closing apps running in the
background.
>> Scanning for malware.
>> To improve your phone's performance, navigate to Settings
>> touch Device Care/Maintenance. Touch OPTIMIZE NOW, and then touch DONE. This
action will not delete the device data.

Step 3 : Test Hardware via Samsung Member app
You may try to do the Test Hardware by using Samsung Members app. The Samsung Members app is designed to help you solve problems related to your Samsung Galaxy. With the diagnostic tool, you can test the device hardware for problems and optimize performance.

A.)
>> Go to Samsung Members app
>> Tap Get Help
>> Tap Interactive checks
>> Tap Automatic checks.

B.)
>> Go to Samsung Members app
>> Tap Get Help
>> Tap Start under Diagnostics
>> Tap the desired option, e.g., Fingerprints, Iris, Vibration, Bluetooth, Battery, Touch Screen, etc.
>> Wait while the selected hardware is tested
>> If the test was successful, touch YES
>> The Samsung Members diagnostic tool has been run successfully.

Step 4 : Perform “Soft Reset”. Kindly refer to the below steps:
>> Please hold the power button and volume down button simultaneously. While holding both of the buttons, the phone will automatically restart.
>> You can release the buttons once the phone prompt with Samsung logo after the phone already turn on

Step 5 : Enabling “Safe Mode”. It boots the phone with factory settings, while temporarily disabling all the third party applications. This helps us to understand whether the issue is caused due to any application conflict or a software problem.
>> Power off the phone.
>> Power on the phone. The Galaxy logo displays.
>> When the Samsung logo appears press and hold the volume down button.
>> 'Safe Mode' displays on the bottom left hand side of the screen when the steps above are done correctly.

Verify whether the issue is resolved in the safe mode. If the issue is not replicated in safe mode, it may be due to the 3rd party application; it can be resolved by uninstalling the application(s) causing the problem by going to Apps>> Settings>> Applications>> uninstall the app one by one and check which app is causing the issue.

However, if the issue persists, we would like to propose the Smart Tutor. The advantage is, we will be able to assist you with further troubleshooting over the call. Please call our Samsung Care Line 1800-726-7864 regarding this service. Our experts at Samsung Care Line will advise and assist you in details.

Thank you.

[lawman]

tried..dont work. still the same. When The phone toggle between 4g and 5g, there is an intermittent break. is either a software or hardware issue. the phone setting and app is the same as my previous note 10+ and note 20 ultra. I had changed a sim card at singtel too.

[KSONG]

Same problem. However I am on M1 network. Didn't have this problem when I switched the sim to my note 10 plus. Have tried resetting everything, changing sim tray and etc. It's like the network cannot connect to the network tower fast enough when switching. Please tell me this is a software issue and will be fixed by next push software update.

[lawman]

Hope samsung is aware and provide a software patch. am very disappointed