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Original topic:

[RESOLVED]: Greenline appearing to Samsung S20+

(Topic created on: 09-09-2021 07:22 PM)
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Zhyl
Active Level 3
Options
Galaxy S
Disappointed that S20+ phones has issues after just 1 year, and it appears usually close to end of warranty period, or some experience it earlier or later than usual.

Reference from EU community:


And now experiencing it in PH, but it is not covered by Samsung. Vertical green line/s appear like the ones experienced in earlier versions of S series.


But unfortunately, in Philippines, it is not covered for free repairs by Samsung or even discounted repairs, as compared with the other countries. A bit disappointed on this.

Hope we could appeal on this as it seems unfair on the matter. Been diligently protecting my phone for longetivity but ended up being asked to bear the cost of repairs. It appears as common manufacturer issue.
Resolved!
46 Comments
degogh
Active Level 1
Galaxy S

hey could you please  share your job sheet number here as our phone is in service center and they are denying to give me the foc, i told them that there are people who got the foc, so they asked me for the jobsheeet number, so could you please help us all with the same please

 
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GaruiGirl
Beginner Level 3
Galaxy S

Hi. Can you be so kind to share the hotline number please? Appreciate it. And thanks! I have the same concern on my phone. It appeared just now 

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Zhyl
Active Level 3
Galaxy S
You may check it on this app > Get Help > Scroll to the bottomScreenshot_20220127-212636_Samsung Members.jpg
GaruiGirl
Beginner Level 3
Galaxy S
Yes, got it. Thanks!
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degogh
Active Level 1
Galaxy S

@Zhyl . Hi, i found that your phone was also having the same issues as we all have here, i already contacted to the CEO helpline number, they deny to repair my S20+ as free of cost repair, even though my phone was new as at the time of purchase, i told the executive that there are so many people around the globe got this issues and also got FOC screen replacment, still they deny and asking for the jobsheet numbers of those who got the FOC for their displays, i found that you also got the free of cost screen replacement, so its my request to you if you have the jobsheet number with you, then please can you share it with me so i can show them, please help me brother...

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Samsung_sVRONFC
Beginner Level 2
Galaxy S

How much do they charge for that replacement in the Philippines? My partner's S20 + also had this green line on the middle of the screen while watching Netflix today. The phone is already 2 yrs old as of today.

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Samsung_71TG925
Beginner Level 2
Galaxy S

Hi Zhyl! I just had the same issue. I just slept and my phone was left somewhere na hindi madadaganan and then paggising ko may green line na. I would try and have it repaired for free but the issue is korean variant kasi s20 ko and wala akong official receipt. may chance kaya marepair for free?

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