So I just received my Samsung s20 plus now. They informed me that Samsung didn't approve to replace the screen for free. The customer service even tried also to re-evaluate my concern two times (2x) but Samsung just declined. The reason of Samsung why they declined, is because it is already beyond 7 days from the last update of my phone. Well honestly it's not even close to "beyond 7 days".
The time that I have the green line,, the next day I run immediately to Samsung care at SM MOA to report it. And after that they gave me an update after 4 to 5 days, which is not good! Then that's the time they mentioned to me that it is already beyond 7 days. My concern and question is, how come it is beyond 7 days when in fact its not! I called the Samsung hotline #425299, I raised my concern. They put me on hold then dropped the call 2x (two times).
This is so disappointing from Samsung. Why put care after to your company's name when you didn't care at all to your customer. I've been a Samsung user and loyal for more than 5 years but this kind of service is horrible. To fix this issue it will cost me Php 12,000. This is not even my mistake and I'm being charge for it. I think this will be my last Samsung purchased! It's just disappointing. I think, this is the best time to switch to apple for a better experience rather than experience this hassle again and take my money for something I didn't even do. Goodbye peeps! Enjoy!
PS: I was not even using my phone during the time/day that the green line appeared.
I'm sorry to hear this happened to you. I would have disputed their claims right away if I was in your situation.
Please make sure you reply under the comment of the moderator so they can see it in their notifications. They might be able to help you. For sure hindi nila nakita itong reply mo kasi naging comment siya under your post.
