S20 Screen lines

[dadeth]

I am the only who's having a problem with a recent software update, my screen is showing random green and pink lines. It's so annoying pls help

[Khaled75]

Bring it to a Samsung Service Center to have it checked.

[Obviou_sly]

Send an error report here at Samsung Members app

[dadeth]

How? Can u help me?

[TeamGalaxyRene · Accepted solution]

Hello dadeth,

Thank you for your inquiry here and as per Obviou_sly's reply, you may submit an error report through Samsung Members apps as follows:

A) But first, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen instructions.

B) How to submit an error report?

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2. Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category. In your case. select "Display".

Step 4. Describe problem in detail and SEND.

C) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

D) Or contact our Samsung direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 22 111 [All Product, Landline]

Daily (8:00 AM to 8:00 PM)

E) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your device's display problems gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

[Lei0303]

Ano pong version ng One UI niyo or yung latest update niyo po?

[dadeth]

4.1! Nag update na naman siya ngayon:)

[Lei0303]

Kmusta po, napagawa niyo na? Kinakabahan kasi ako sa s20+ Bts edition ko so far 4.1 siya and di pa naman nag gegreen at pink line

[dadeth]

Hi, omgg same tayo ng phone. BTS edition din to. Diko pa napapagawa yung sa akin kasi di saw nagagawa since sa ibang bansa galing, pero tiringin ako sa iba.

[Lei0303]

Kelan po yung manufacturing date na nakalagay sa inyo?