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Original topic:

S20 Screen lines

(Topic created on: 11-02-2022 08:01 AM)
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dadeth
Active Level 3
Options
Galaxy S
I am the only who's having a problem with a recent software update, my screen is showing random green and pink lines. It's so annoying pls help

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1 Solution


Accepted Solutions
Solution
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy S

Hello dadeth,

Thank you for your inquiry here and as per Obviou_sly's reply, you may submit an error report through Samsung Members apps as follows:

A) But first, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen instructions.

B) How to submit an error report?

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2. Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category. In your case. select "Display".

Step 4. Describe problem in detail and SEND.

C) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
D) Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 22 111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)

 

E) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your device's display problems gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

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15 Comments
Khaled75
Expert Level 5
Galaxy S
Bring it to a Samsung Service Center to have it checked.
Obviou_sly
Active Level 9
Galaxy S
Send an error report here at Samsung Members app
0 Likes
dadeth
Active Level 3
Galaxy S
How? Can u help me?
0 Likes
Solution
TeamGalaxyRene
Moderator
Moderator
Options
Galaxy S

Hello dadeth,

Thank you for your inquiry here and as per Obviou_sly's reply, you may submit an error report through Samsung Members apps as follows:

A) But first, ensure that your device is up-to-date with the latest Software updates.

Settings > About Phone > Software Updates > Download and Install > Follow On-screen instructions.

B) How to submit an error report?

Step 1. Long press Samsung Members icon on Apps screen and Tap Error reports.

Step 2. Tap OK on agreement popup for sending system log data.

Step 3. Select Symptom category. In your case. select "Display".

Step 4. Describe problem in detail and SEND.

C) For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
D) Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 22 111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)

 

E) If the problem persists, immediately bring your device to nearest Samsung Authorized Service Center.

https://www.samsung.com/ph/support/service-center/

Hope this content is helpful and your device's display problems gets solved.

Make sure to click the ACCEPT AS SOLUTION button in your subsequent response, if we have satisfied your inquiry.

Lei0303
Active Level 2
Galaxy S
Ano pong version ng One UI niyo or yung latest update niyo po?
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dadeth
Active Level 3
Galaxy S
4.1! Nag update na naman siya ngayon:)
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Lei0303
Active Level 2
Galaxy S
Kmusta po, napagawa niyo na? Kinakabahan kasi ako sa s20+ Bts edition ko so far 4.1 siya and di pa naman nag gegreen at pink line
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dadeth
Active Level 3
Galaxy S
Hi, omgg same tayo ng phone. BTS edition din to. Diko pa napapagawa yung sa akin kasi di saw nagagawa since sa ibang bansa galing, pero tiringin ako sa iba.
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Lei0303
Active Level 2
Galaxy S
Kelan po yung manufacturing date na nakalagay sa inyo?
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