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Original topic:

S20 Ultra

(Topic created on: 12-06-2021 04:40 PM)
398 Views
Dranoel
Active Level 2
Options
Galaxy S
Hi Guys😄
May u have a good day.
Just want to share my experience on my device.
Has anyone encountered following issues on s20 ultra? 
1. Main camera auto focus unstable when set to .5x to 4x is blurry. Already did the samsung moderator reommendation per reply on my letter like reset camera settings, wipe cache, observe camera during safe mode and uninstall 3rd party app but auto focus still not good. Although its ok when set to focus at 5x and 10x. But when going lower magnification it gets blurry. Reading/following reviews and watching videos recommendation on correction. But same auto focus problem

Im still hoping this main camera auto focus issue is not a hardware problem and can be corrected through update. 

Device was updated on Nov 2021.

If you have some valuable ideas. Kindly share.
Who knows, I might do same to you later😁
Advance merry xmas.

TO SAMSUNG. I HOPE YOU WILL CONSIDER THIS SERIOUSLY OTHERWISE YOU WILL BE LOSING A CUSTOMER

If you have some valuable thoughts. Kindly share 😁.
Dranoel
Active Level 2
Galaxy S
My temporary issue is knock 3x the device every time i go magnification below 3.9x. Seems to work manual swipe focus. 😁🤣 crazy tempo solution
But magnification 4x above seems to work fine.
Anyway for now i am like advertising to knock on my fon before zooming 🤣🤣🤣
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Dranoel
Active Level 2
Galaxy S
Thanks Sam for the clarification. Its confirmed a hardware issue that i have to live with.
SamsungRightCare
Community Manager
Options
Galaxy S

You're more than welcome. Glad to be of help. You may as well try our suggestion, so as you may not need to knock on your device screen. Hehe. 😁 Keep safe, brother! 😊

Dranoel
Active Level 2
Galaxy S
Butete. Thank your respond and time.

Sam-TheRightCareGuy.
Thank for dropping by for the clarification.
It's going to be better luck next time for me.
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Dranoel
Active Level 2
Galaxy S
Hi Sam-TheRightCareGuy.

Good day.
Need your expert opinion regarding my s20 ultra display.
I had this issue that suddenly my screen just had a severe distortion. The phone is almost impossible to use. Can only perform power off, restart and safe mode during screen is distorted.
It started 2 days ago when my screen suddenly gets distorted while using it. I thought i cannot use it again. But after awhile it was functional again. Manage to back up some of my file and was able to perform cache cleaning. I was able to use it for awhile then the screen was distorted again. I had that scenario 3x on the 1st day it started but on the 2nd day, the display is distorted again and I cannot use the phone. I went to samsung service center for check up and they recommended for an lcd replacement i did not bother to change the lcd bcoz it was quite expensive and the unit is still more than 1 year.
I went to another authorize samsung service center for check and they also had the same recommendation. And still i did not opted for a replacement but instead went to a trading center for a trade to another unit.
Fortunately, during unit check up and online diagnostic, the display was perfroming normally. It lasted almost 30 minutes for functionality test, visual inspection for scratches and dents. Everything was done flawlessly until i had the appraised value ready for trading for another device. I opted yet not to bcoz i wanted to observe the unit more. After the check up the phone was operational in all features, viewing movies, online surfing, and etc. All are working normally. I am still using the unit for almost 5 hours after the check up and until this typing.
In your opinion, base of what i have gone through.
Is it a hardware issue?
A software issue?
I almost uninstalled all apps other than default.
Will my expensive device come to an end soon? 🤣 its almost 2 yr old.
Pls enlighten possible cause if any. Thank you in advance 😁. This might be the end of my unit soon considering those kind of scenario..
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Dranoel
Active Level 2
Galaxy S
Hi Sam-TheRightCareGuy.

Another day. Device is still performing well.
Any thoughts?
Is it possible there was a silent update during my online?
Is it a gliche? Or a bug? 🙄
Im hoping my s20 ultra will last longer as expected.
Im eager to read your reply.
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szekan
Active Level 1
Galaxy S
The blurry pic from 1x to 4x Is due to the faulty image stabilization used in the main 108MP camera. This is a very wide spread issue and I am surprised how samsung is still selling this module in their new phones without being sued..
The stabilization module gets stuck and doesn't let the lens to focus infinity. Once u shake the phone, the stabilization resets and thus u can see the photo in focus.
Dranoel
Active Level 2
Galaxy S
Customer were fooled by this marketing strategy. This unit is useles to its value.
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szekan
Active Level 1
Galaxy S
It's not only this unit, note 20 ultra and s21 ultra also share the same problem.
Now that i have fixed my s20 ultra, it really is a different device. The focus hunting and the blurry pics all gone.. but took me 3 camera modules to get it right.
Each module costed me $75.
Dranoel
Active Level 2
Galaxy S
Im wondering why samsung didnt do something about it. Its a shame customer has to do it right. On my case, i wont spent that much. Im telling my friends the device ive got needs to be knock 2x the unit to have a better view 🤣. Its a unique thing..🤣
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