Samsung, i believe you should do a recall on your phones. Its obvious that this vertical green line is a known issue on your s20 plus line.. I just had a software update early in the morning and tonight out of the blue this vertical green line suddenly appeared on my screen. This isnt satisfying samsung.
PS: Free repair is not official
Please bring your device to a Samsung Experience Store near you, where our techs can help you out better: https://www.samsung.com/ph/storelocator/
You may also reach out to us remotely:
Mobile Devices Hotline:
#GALAXY (just dial #425299) [Toll Free to all networks]
(02) 8422-2177 [Standard Landline]
You can likewise send us an email through spr.ly/SamsungPH-Support or engage with us through our Live Chat Support at spr.ly/LiveChatSupport.
Our support team will gather data for documentation, and will further arrange an appointment on your nearest ASCs (door-to-door pick-up is available for users within NCR) for assessment, and/or replacement of the part/s should the cause be determined to be software related (highly subject to approval).
I never thought it will happen to my phone. But yes today all of a sudden while watching youtube green line appeard at the middle of the screen verticle. It was white for a while then turned green.
Not sure what to do with thus junk exynos 990 heater phone now.
Atleast screen was good but now this phone does not hold any value.
Samsung should take ownership of this issue.
kakaworry talaga customer service ni samsung, definitely need to put into consideration when making a purchase and doing tech reviews. Anyways, maybe pwede nyo itry magconsult regarding this issue with online chat support and if it really is a known issue with S20 line up. Maybe they can provide you with repair ticket online para pag punta nyo service center wala na question... maybe lang.
Hi I also just had my software updated two days back and yesterday I noticed a vertical green line appeared on my phone screen. Where can I get help from? Can I bring to the phone shop for repair?