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12-14-2021 02:36 PM in
Galaxy S
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12-14-2021 05:02 PM in
Galaxy SHi @Jack2022, that's strange. Have you tried:
1. Camera > Settings > Reset camera settings
2. Restarting since the software update -> This can help with the installation of any recent updates.
If the issue persists, I suggest sending an error report within 2-3 minutes of an issue occuring with log data attached.
To send an error report:
Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.
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12-14-2021 06:45 PM in
Galaxy SI have to reset camera settings, wiped partition cache in recover and restarted phone. I have also cleared camera cache and data.
To reproduce the issue in video mode you would ensure the recording mode is FHD Auto and then turn super steady on. You do not have to hit record for it to happen but I did notice it happened more quickly when you do and also in landscape.

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12-15-2021 10:38 AM in
Galaxy SHi @Jack2022, it may still catch the stuttering or at least the performance speed slowing down. If you are able to replicate the issue again, please send that through for our team to look into.
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12-15-2021 10:46 AM in
Galaxy SWhat's the best way to send through files to you guys as it'll likely not appear in an error report.
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12-15-2021 01:04 PM in
Galaxy S- Mark as New
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12-15-2021 01:30 PM in
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12-25-2021 06:45 PM (Last edited 12-25-2021 06:57 PM ) in
Galaxy SWould be grateful if anyone else is able to see if they also have this issue?
To reproduce navigate to video mode, ensure the default 'FPS Auto' is on and then press 'super steady' to turn it on. Pan around the room (no need to record) and see if it freezes at any point.
It might take up to fifteen seconds.

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12-27-2021 02:49 PM in
Galaxy SHi @Jack2022 I am very sorry to hear of your experience with getting your device fixed, please send me a direct message with your service reference number, name, phone number, and address so that I can look further into this.
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12-27-2021 03:11 PM in
Galaxy S