S21 plus overheating

[Nikkaniku]

After updating to the latest software update, ang init ng telepono ko!!!!! Ano 'to Samsung???????

[butete]

sagot po wipe cache partition, better practice this every update

[mrteng]

Nag update lang ako nagkaroon na ng touch issue sa lowe part ng screen ko..hinde na matouch..wala namang burn..a33 5g

[XOMANUEL]

Restart mo lang

[TeamGalaxyRene]

Hello there! Nikkaniku,

Thanks for letting us know here about your experience with the recent updates on your beloved Samsung Galaxy S21+ having overheating issues. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will get worried too.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

What to do when your phone heats up.

Your Galaxy phone may get warm while using the device, but it won't affect the device's lifespan or performance. However, if you begin to feel uncomfortable due to the device possibly overheating, you need to stop using the device and cool it down. Check the guide below to help keep your phone at a normal temperature.

Factors that may cause your phone to heat up

If your Galaxy phone gets warm during use, there are several reasons this may be the case. The following are examples of situations in which the device may overheat. 

• During the initial setup after purchase or when restoring data.
• Downloading large files.
• Using apps that require more power or using apps for extended periods.
• Multitasking or when running many apps in the background.
• Using a large amount of data for syncing with the cloud, email, or other accounts.
• The device is placed in direct sunlight.
• Using the mobile hotspot and tethering feature.
• Using the device in areas with weak signals or no reception.
• Charging the battery with a damaged USB cable.
• The device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, or pencil lead.

Do the following when the device heats up.

If you feel your phone gets hot, check the methods below to try and cool down your phone.

• Keep the device updated with the latest software.
• Conflicts between running apps may cause the device to heat up. Restart the device.
• Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
• Close apps that increase battery consumption or that run in the background when not in use.
• Delete unnecessary files or unused apps.
• Decrease the screen brightness.
• If the device overheats or feels hot for a prolonged period, do not use it for a while.
• A higher refresh rate results in smoother animations and scrolling but uses more power. Set the refresh rate to Standard mode.
• If you're charging the battery, disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again.
• When using a wireless charger, do not place foreign materials, such as metal objects, magnets, or magnetic stripe cards, between the device and the wireless charger.

Precautions for device overheating.

If you begin to feel uncomfortable due to the device overheating, stop using the device. When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models.

• If the device overheats or reaches a certain temperature, a warning message will appear to prevent device failure, skin irritations and damages, and battery leakage. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop. Running apps will be closed and all calling and other features will be limited, except for emergency calls, until the device cools down.

• If a second message appears due to a further increase of the device’s temperature, the device will turn off. Do not use the device until the device’s temperature drops below the specified level. If the second warning message appears during an emergency call, the call will not be disconnected by a forced shut down.

Precautions for operating environment.

Your foldable phone may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.

• Do not store your device in very cold or very hot temperatures.
• Do not expose your device to direct sunlight for extended periods.

• Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.
• Do not place the device in any areas that may overheat, such as on an electric heating mat.
• Do not store your device near or in heaters, microwaves, hot cooking equipment, or high-pressure containers.
• Do not use a cable with the covering peeled off or damaged, and do not use any charger or battery that is damaged or malfunctioning.

https://www.samsung.com/ph/support/mobile-devices/what-to-do-when-your-phone-heats-up/ 

What to do if you feel heat while using your Galaxy device.

If you notice your device heats up utilize the Optimize now feature in Battery and device care. Also, add the Optimize now widget to your home screen for quick and easy access.

Step 1. Open the settings menu.

Step 2. Tap “Battery and device care”.

Step 3. Tap “Optimize now”.

Step 4. When this is complete tap “Done”.

Step 5. Tap More options icon.

Step 6. Tap “Add to Apps screen”.

Step 7.  From the Apps screen, long press on “Device care”.

Step 8. Tap Widgets to open the widget display option.

Step 9. Tap the icon to add it to the home screen.

The device care widget will appear on your home screen.

In order to find out the root cause of the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Power/Battery/Charging".

Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

If the problem persists, immediately bring your device to the nearest Authorized Samsung Service Center. Rest assured that our team of Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[TeamGalaxyBianx]

Hey there, Nikkaniku! I hear you and I'd love to be able to help. Here's what we can do to avoid your phone from overheating after an update. 😊

Wipe system cache - This clears unnecessary data which may be corrupt. To do this, simply follow these steps:

1. Turn off your device
2. Connect your device to a computer
3. Press and hold the Power and Volume Up button at the same time
4. Release the buttons when the Android logo pops up
5. Use the Volume Down button until you reach "Wipe cache partition"
6. Use the Volume Down button to highlight "Yes"
7. Press the Power button to confirm the action
8. Wait for the system to wipe the cache
9. Press the Power button to turn the device back on

Here's a video to guide you through the process as well. Please do let me know if this helps! Good luck! 😊