Videos on my S21 is lagging even on social media

[kellyquit]

Videos keep lagging since the latest update even on facebook and instagram. 75% of storage is consumed but this is the first few weeks the videos kept lagging that much. 

Here's a google photos link of the screen record

https://photos.app.goo.gl/bTFxKfjrgx961sfv6

[pham_hni]

Send a screen recording

[kellyquit]

I created a link thru google photos

https://photos.app.goo.gl/bTFxKfjrgx961sfv6

[pham_hni]

Strange, I only have 74 mb free yet (128gb by the way) instagram still works smoothly

[kellyquit]

Strange right? Even the videos on my gallery kept lagging like that. I dont know what happened. I just wish i can get a reply from samsung asap...

[pham_hni]

Maybe try to wipe cache?

[kellyquit]

I already cleared almost all the apps' cache but it's still the same.

[TeamGalaxyRene]

Hello kellyquit,

Thanks for reaching out to us here in order to find out about what's behind the videos on your beloved Samsung Galaxy S21 is lagging even on social media. I feel and understand why you are worried for a device that you've take care so much. If my device is facing similar experience, I will get worried too.

Before you try the recommendations below, be sure to check if your device's software and related apps (Facebook and Instagram) are updated to the latest version. To update your mobile device's software, follow these steps: 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Use the Device Care feature on your phone.

https://www.samsung.com/ph/support/mobile-devices/what-is-the-device-care-feature-in-galaxy-smartpho... 

With the Device care feature, you can optimize the performance of your smartphone and check the status of several areas such as battery, storage and much more. With a single touch, you will be able to know how your smartphone is performing and if you are using it properly.

• Storage: The space used and space available in your smartphone.
• Memory: How much memory is left in your smartphone. You can use “Clean now” to stop background apps. You can also check your “Excluded apps”. 
• Device protection: Activate this feature to scan your smartphone and search for viruses and spyware. You can also find more options to scan your devices. 

Additional care

You can also use Device care to keep your phone up to date with the latest software for your smartphone such as security features, app updates, and more by tapping “Software update”. If you tap “Diagnostics”, you will be redirected to Samsung Members. Here you can use the Diagnostics feature, which allows you to test several components of your phone such as battery, touchscreen and more.

You may check also the mobile network service provider in order to let them know the status of signal in your coverage area.

In order to find out the root cause of the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Launch the Samsung Members app, and then tap the Support icon for more options.

Step 2. Scroll and select Error reports.

Step 3. Choose a category of your concern. Select "Others".

Step 4. Choose the frequency of the issue you are experiencing. Enter issue details or attach a video or screenshot. Then press Send icons to complete the report. 

https://www.samsung.com/ph/support/mobile-devices/how-to-submit-an-error-on-samsung-members/ 

If the problem persists, immediately bring your device to the nearest Authorized Samsung Service Center. Rest assured that our team of Samsung engineers and technicians are competent to assess your device with suggestions, and offer to provide prompt solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[TeamGalaxyBianx]

Hey there, kellyquit! I hear you and I'd love to be able to help. Here are a few solutions we can try to get your Galaxy S21 back to being as smooth as possible! ✨

• Make sure all background apps are closed - Background apps might be messing with your device's RAM, so best to close them especially if you're not using them! 
• Force restart your device - Simply press and hold the power and volume down buttons until the logo appears.
• Reset all your device's settings - Go to Settings > General management > Reset > Reset all settings > Reset settings
• Factory reset - Now this should be the last resort if none of the solutions above work. Simply go to Settings > General management > Factory data reset > Reset

Please let me know how it goes and hopefully your device goes back to normal so you can have the best phone experience with your Galaxy S21! 🚀

[kellyquit]

Hi! Thank u for the prompt response. I tried force restarting just now and it finally works! Thanks for your help!