Resolved! Solved

Original topic:

S21 Ultra Biometrics Issues (SOLVED)

(Topic created on: 12-05-2021 08:50 AM)
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AlexOfOz
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Galaxy S
Hey folks, I've recently moved from a city out to a  country region which meant shifting from an iPhone to Samsung for decent mobile coverage. Is the performance of the Biometrics really this bad on these devices? 

*** UPDATE - this is now fixed for me in both regards! A facial scan with a plain background so it is of high contrast to my face & turning on Touch Sensitivity to work with my screen protector was all that was needed! ***

On the iPhone I never had issues with facial or fingerprints being recognised but on the S21 Ultra I am entering my PIN more often than the Biometrics actually working for me.

I set up multiple fingerprints and made sure the facial details were captured in good light and I don't wear glasses or have different appearances! My fingers were dry and clean too. 

Is this just how it is for these devices & I have to just accept it in order to have coverage out here?

Is there any hope that the upcoming (when Telstra finally release it) Android 12/One UI 4 update could fix this?
Resolved!
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Galaxy S
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