S21 Ultra not connecting to Android Auto

[IrrationalBoom]

Hi All, 

I've had issues in the past which  all seem to be resolved by some light googling - this one is I can't figure out. I have a S21 Ultra, literally one day it works with Android Auto, the next it stopped. It initially recognised the device but said it could not connect. 

What I've tried so far:

 - Uninstalling and reinstalling the app - now when plugged in it does not even recognise the phone as connected to the car or launch AA

 - Restarting the car and phone

 - Clearing the cache of AA

 - Every combination of the above

 - Plugging another phone in (cord and car check) - works no issues

- Changing the cable just in case - second phone worked on this cable as well

 - Running a virus scan just in case

 - Plugging the phone into a PC to check connectivity via USB - works fine

- Checked software updates on everything - all up to date

Apologies for the long post, but I don't understand what the issue is and I'm hoping someone has a solution!

[mbckl]

Hmm that sounds frustrating. It seems like you've done and tried a lot.

Have you tried clearing DATA instead of cache? Might be worthwhile to try this.

[Manue12]

I had the same issue, after I started using a new Samsung data cable it started working again.

[jamie65516]

I took some photos of our Daughters and this happened. Any idea's how to fix this?

[SamsungLaura]

Hi @jamie65516, are you viewing your photos from the Gallery app?

[jamie65516]

Yes, trying to going nowhere. Any suggestions, my Daughter is disappointed and I can't blame her.

[SamsungLaura]

Hi @jamie65516, I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

[SamsungLaura]

Hi @IrrationalBoom, thanks for bringing this to our attention. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.