Original topic:

S22 ultra lag issues

(Topic created on: 03-08-2022 12:58 AM)
1615 Views
Zac88
Beginner Level 4
Options
Galaxy S
Anyone else having issues with certain applications? 
Amazon prime video is having major lag with everything I watch but YouTube seems to be working fine. 
The other thing is my camera is having major shutter lag issues. Also the wide angle view looks grainy compared to my S20+. 
Every now and again my home display screen will lag. I'm a little disappointed with getting the s22 ultra. Shouldn't be this choppy. I'm hoping the updates fix it over time or I'm considering going with another brand. Haven't seen an update yet. I've had it for more then a week and I'm regretting that I bought it. But I really hope future updates fix this. 
Anyone else having issues similar to this? If not then maybe I have a lemon. 
6 Comments
Dante_Farate
Active Level 5
Galaxy S
I am on a s22 ultra and have never experienced these issues I'm on the snapdragon version you might want to try a factory reset or clearing the cache partition
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Sammyaus
Active Level 7
Galaxy S
@dante. Pl outline the steps to clear cache partition??? Something new I am hearing.
Dante_Farate
Active Level 5
Galaxy S
Enter Android recovery mode steps are different if your on exynos then select wipe cache partition
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Sammyaus
Active Level 7
Galaxy S
Try uninstalling and installing prime app.
SamsungLaura
Moderator
Moderator
Options
Galaxy S

Hi @Zac88, thank you for bringing this to our attention. 

As you've mentioned this occurring for most content you view, I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

To send an error report:

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right.

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Scoundrel
Active Level 1
Galaxy S
Yeah, I'm experiencing very bad ui lag and stutters across apps, including the native samsung ones like the galaxy store. I've sent off an error report. Can hopefully get a refund because is the laggiest phone I've ever owned.
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