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Original topic:

S24 Ultra Pre Order Online Exclusive

(Topic created on: 03-12-2024 08:02 PM)
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Eriku_Pee
Beginner Level 3
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Galaxy S

Hi, just wondering if anyone of you guys still have pending pre-orders of s24 ultra online exclusive?
 
> pre ordered via website Jan 21

> received order acknowledgement via email Jan 21

> expected delivery date Feb 19 + 3 to 10 days

> Jan 22 to Feb 21 no updates, billed and paid

> Feb 22 received order acknowledgment again via email

> Feb 23 to Feb 29 made follow ups thru chat support but got no decent response (told me to wait for a call, email or sms for the dispatch and to follow up again after 24-48hrs) Status on my order on the website is still "Order Placed"

>Feb 29 samsung care hot line contacted me and told me on the delay due to stock issues and delivery will be moved to March 11 + 3 to 10 days. They gave me a compensation and assured me that my order will be prioritized, etc etc. I accepted it given the fact that cancelling and refunding my order will be more hassle since it was paid via CC.

>Mar 1 to Mar 5, no updates received. 

>Mar 6 checked order status on website, "On the way". Checked with chat support, told me it was just a glitch and to wait for a call, email or sms for the dispatch. (same script they used during my follow ups Feb 23 to Feb 29)

>Mar 7 to March 12, no updates received. order status on website is still "on the way". delivery date still Feb 19 + 3 to days. Did not bother making follow up thru chat or call.

>Mar 13, still patiently waiting until latest Mar 25 before I will make the final call.

anyone here got the same experience? 

4 Comments
TeamGalaxyDD
Moderator
Moderator
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Galaxy S

Hi Eriku_Pee,

Some orders may be delayed right now due to high volume of orders. I would be happy to escalate your concern to the proper channels to get an update for your order.

Please expect a DM from TeamGalaxyJason in a bit. Thank you!

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TeamGalaxyDD
Moderator
Moderator
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Galaxy S

Hi again,

It appears I can't send you a DM as your active level is not high enough. 

If you can, please send a message to our Facebook / Instagram / Twitter accounts and provide the following information:

Name:
Contact details:
Date of purchase:
Order number:

Please also mention in the message your Samsung Members username so we know it's you :) 

Sorry for the trouble. We'll be waiting for your details. :) 

Eriku_Pee
Beginner Level 3
Galaxy S

Hi, thank you for replying to my post. Have already messaged Samsung fb page my details. 

TeamGalaxyDD
Moderator
Moderator
Options
Galaxy S

Hey Eriku_Pee, thanks for sending in your details. I'll pass the baton to the right people and try to get you some answers soon - and thank you for being patient thus far. 🙏