I bought it three months ago I suffer from these problems
1- In Snapchat, an audio clip is not recorded and sent, and didn't capture video. 2 - WhatsApp does not record and send videos, and when received massages video or audio can't open. 3- Instagram does not send an audio clip.
I brought it back to the store I bought it from, and the store took it back to Samsung for a check up The test was performed on the phone without placing applications on it The problem is that the apps are not compatible with the phone The problems have not been resolved and I am confused. What should I do? The store tells me that Samsung has checked the phone and it is not defective. And the application service I contacted them and they say that the problem is not from us, but from the phone We are in a time when no one can dispense with these applications
Hi @ashurfuture there's a couple of things you can try. 1st would be to send an error report to Samsung via the Members app as soon as the issue occurs.
Samsung Members app > Get help > Error reports > Application > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
2nd would be to contact the app developers and or check if the app allows you to send an error report to them.
Lastly, uninstall and then reinstall the apps 1 by 1 and see if the issue continues.
Thanks for the answers But all the traditional solutions from factory reset to update and software update All of these things did not work I brought it back to the store and in turn took it to the maintenance department In the maintenance section, the compatibility between the device and applications is not checked Maintenance department only check the device without applications My only hope for Android 13 is maybe these problems will go away I will not buy again Samsung Had a bad experience with Samsung All my experiences were successful with HTC. Nokia. BlackBerry . Huawei. Google Pixel
Hi @ashurfuture, thanks for the additional information. In this case, please send us an error report the next time this issue occurs.
I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further.
To send an error report:
Samsung Members app > Get help > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.
