I've installed SmartSwitch on Windows 10 and was prompted to update the phone. Unfortunately, it's taking sooooooooooooo long, more than 4 hours now and still shows the same status on Windows and the phone screen (see attached). Is this normal and expected?
Thanks WilliamShaw ..... the phone and Smart Switch app still shows the same screen after eight hours ... The phone has been recently updated OTA so I was surprised that I was prompted for another update. Anyway, I'm planning to leave it overnight and see if there are positive developments tomorrow. in any case, would you have the link to the steps for the recovery?
Thanks again WilliamShaw for keeping patient and your generous efforts in helping me sort this out. I did further research and more prayers on this crisis. And looks like my prayers were answered. I don't know for certain but the multiple failures (I stopped counting after my 30th recovery attempt) could be related to the USB power supplied to the phone from the PC. I only realized this after the phone didn't turn ON when I was to do my NTH attempt to do the Emergency Software Recovery. So, for those planning to use the Smart Switch on their phone, I suggest being prepared with these:
- Contrite and humble heart, acceptance that am broken and the one true Lord almighty has control of everything. Remember that nobody is perfect even if you are Catholic like me.
- USB-C adapter with connectors for USB-C (to phone), USB-C (to power), USB-A or C (to Windows 10 PC)
- USB-C cable capable of fast charge and sync to connect the USB-C adapter to the charger
- USB-A or C cable capable of fast charge and sync to connect the USB-C adapter to the Windows 10 PC
- at least 5V and at least 2A phone charger
- genuine Windows 10 PC updated with the latest security and quality updates
- Smart Switch latest version downloaded from Samsung
- prayers for forgiveness, humility and strength to the one true Lord almighty
- disable USB and all power saving features on Windows 10 PC
- install and run Smart Switch (re-install USB drivers if necessary and then restart Windows 10 PC)
- follow Smart Switch instructions for Emergency Software Recovery; use the Code that was produced by Smart Switch after the initial update failure
- connect USB-C adapter to the phone, connect USB-C charger to adapter, connect USB-C adapter to Window 10 PC and make sure that the phone shows the
- monitor the Emergency Software Recovery process; ensure that the phone screen doesn't turn OFF, the Windows 10 PC doesn't go into power saving mode and the charger remains turned ON
- give thanks to the one true Lord after the successful process
If the recovery failed for the NTH time, I would print the screenshots and bring with the phone to the Samsung support centre as evidence to prove that I have done everything as per Smart Switch's instructions. The reason in the first place that I ran Smart Switch was to backup my phone and reset it. Prior to this crisis, the phone was restarting involuntarily multiple times in a row. No pattern. It would suddenly restart even before I get a chance to unlock it after a restart. Thus, after this recovery, I will hopefully be able to create a backup, update (if necessary) and reset it. Troubleshooting the restarting issue included submission of multiple logs to Samsung Members support. Samsung Members have provided the steps to enable and collect verbose logs. Unfortunately, Samsung R&D (according to the Samsung Members agents) are unable to provide enough troubleshooting analysis. They mentioned potential cause were 3rd-party apps and even the phone service provider. Their last recommendation was to hand-over the phone to local Samsung support centre -- which in my experience would only re-flash or reset the phone. Thus, I was planning to just do these myself.
So, will post another update later.