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06-20-2023 08:09 AM in
Galaxy S
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06-21-2023 03:16 AM in
Galaxy SHello mariceann,
Thanks for letting us know here about your problems synching other S-Note files to your other Samsung device.
Before you try out the below recommendations as to your solution, be sure to check if your device's software are updated with the latest version. Please check how to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
We hear you and it has probably something to do with the network connectivity issues as well as the destination folder, file sizes and other settings compatibility. Please call your mobile network service provider customer service representative to let them know about the status of the signal in your coverage area.
If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:
Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.
Step 2. Tap OK on agreement popup to send system log data.
Step 3. Select Symptom category "Application".
Step 4. Describe the problem in details and SEND.
How to submit an error report on Samsung Members app? | Samsung PH
Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.
https://samsung-livechat.sprinklr.com/seao/ph/index.html
