Original topic:

Support time

(Topic created on: 07-18-2025 03:01 PM)
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Robbodude
Active Level 1
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Galaxy S
Just saying how long any members have waited for Samsung support tech team to look at their aerogue and supply and answer it's been just over two weeks for me now
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s_amsungsonny
Community Manager
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Galaxy S

Hi @Robbodude,

Thank you for reaching out.

I can see that our Error Reports team have escalated your case to our Research and Development team for further analysis. Once the analysis has been concluded, the team will be in touch again with an update.

Please keep an eye out for a response from our team and thank you for your patience.

Warm regards,
s_amsungsonny

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Solution
s_amsungsonny
Community Manager
Options
Galaxy S

Hi @Robbodude,

Thank you for reaching out.

I can see that our Error Reports team have escalated your case to our Research and Development team for further analysis. Once the analysis has been concluded, the team will be in touch again with an update.

Please keep an eye out for a response from our team and thank you for your patience.

Warm regards,
s_amsungsonny