Update: i got the result i was pushing for
Take away from this experience, don't settle. If you are on the right, assert yourself. Of course, dont abuse, wag manglamang. If it was from a drop or your own negligence, own up to it. But if you feel that you did not get what you paid for, demand. Customer service and consumer protection here is horrible because we are settling, and we are allowing such bad response from them..had this happen in another country, response/action wouldve been different right from the on set. We paid for the same exact equivalent amount as what others are paying for the same product. So we must get the same quality and after sales service from them.
And this is applicable in all aspect, di lang sa products, but sa service we are getting from public servants, etc.. had i settled for, "eh ganon talaga ang electronic device excuse", i wont get the right action from them.. theyd just perform a quick fix and sorry nalang a few months later when tapos na warranty ko and i have to pay na when this happens again.
These companies would always go for cheapest route, hence the fix instead of the replacement. I also understand that some consumers are carpetbaggers/opportunists, and so these businesses are not quick to believe when we are pushing for our case. But still, i think there should be a fine balance between the two because the price we pay for their product is no joke.
Take away from this experience, don't settle. If you are on the right, assert yourself. Of course, dont abuse, wag manglamang. If it was from a drop or your own negligence, own up to it. But if you feel that you did not get what you paid for, demand. Customer service and consumer protection here is horrible because we are settling, and we are allowing such bad response from them..had this happen in another country, response/action wouldve been different right from the on set. We paid for the same exact equivalent amount as what others are paying for the same product. So we must get the same quality and after sales service from them.
And this is applicable in all aspect, di lang sa products, but sa service we are getting from public servants, etc.. had i settled for, "eh ganon talaga ang electronic device excuse", i wont get the right action from them.. theyd just perform a quick fix and sorry nalang a few months later when tapos na warranty ko and i have to pay na when this happens again.
These companies would always go for cheapest route, hence the fix instead of the replacement. I also understand that some consumers are carpetbaggers/opportunists, and so these businesses are not quick to believe when we are pushing for our case. But still, i think there should be a fine balance between the two because the price we pay for their product is no joke.
