Why is my 4g icon is showing though my mobile data is off

[ElleyBae]

Hi I need help with this. As you can see my 4g icon is showing though my mobile data is currently off. Is there a way to get rid of the icon and will only show if I turned on my mobile data? Hope somebody can help. Appreciate it

[butete]

remove your sim try a known sim globe/smart to test

[ElleyBae]

Still the same i tried smart and still showing

[TeamGalaxyRene]

Hello ElleyBae,

The 4G icon on your phone indicates a 4G network connection, so it's a wireless signal that's significantly faster than 3G. 

This is normal, it lets you know that the network coverage in your area is 4G. It won't charge your mobile data, Until you turn mobile data On manually.

But you can try removing it by following the step-by-step instructions below:

Step 1.  Head to Settings. 

Step 2. Tap on Mobile and press Mobile data options.

Step 3. Look for the option Enable LTE and tap on it. Click on Data Only to disable LT.

If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Networking/Wi-Fi".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

Should you need further assistance and guidance, you may contact us on our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.

Stay safe and have a nice day ahead! Thanks for contacting Samsung.

[ElleyBae]

It doesnt show mobile on settings

[SGnthusiast5002]

Uhm I think it's normal.

[ElleyBae]

Hi. I dont think so. I have samsung z flip with me and it doesn't show any 4g since my data is off

[SGnthusiast5002]

Ah Okay.